Qualtrics has acquired Usermind.
Customer journeys are about to feel more like day trips.
QUALTRICS EXPERIENCE MANAGEMENT
The System of
Action
that turns
fanatics products into
obsessions employees into
ambassadors brands into a
religion
Order 9751-HU-23 arrived
with broken items.
Reship broken items ASAP.
Shipping is a negative topic.
Multiple customers mentioned broken items.
Adjust packing process.
Majority of FlyLight product
tester feedback on shoe transition
is negative
Increase frequency of company
communication on COVID-19
30% of managers are not using
the Communication action plan
Share
Action Needed
Service is a driver of brand consideration
but is a negative experience for millennials
RachaelB
CSR Team
Send
JETBLUE
STORY
Not only can you collect feedback from customers at every meaningful touchpoint and instantly analyze their comments, but Qualtrics automatically routes recommended actions to the people in the best position to make changes, helping organizations drive continuous improvement.
WATCH PRODUCT DEMO LEARN MORE Digital CX Closed loop follow-up Customer RetentionVW
STORY
Don’t just listen to employees, take action. Improve the employee experience by deploying listening posts at every key employee moment, and deliver recommended actions to every people leader in the organization.
WATCH PRODUCT DEMO LEARN MORE Employee engagement EmployeeXM for IT Employee PulseUNDER ARMOUR
STORY
Don’t simply measure product satisfaction post-launch. Take action on user testing feedback––from the features you develop to your pricing and packaging––and consistently launch breakthrough products.
LEARN MORE Pricing Optimization Concept Testing Market SegmentationL.L. BEAN
STORY
Understand your market and your competitors better than ever before. Use Qualtrics to develop a culture of action that leads to swift brand moves that build lasting connections with your customers.
LEARN MORE Advertising optimization Brand TrackingThe XM System of Action
1
Qualtrics makes it easy to collect feedback from customers, employees, suppliers, partners, or any other stakeholder using the channels they prefer.
2
Using advanced text and voice analytics, Qualtrics automatically surfaces hidden insights buried deep in customer feedback.
3
With powerful AI and machine learning, Qualtrics generates recommended actions, then automatically routes them to the people in the best position to affect change.
12K+ of the world’s best brands
have turned to Qualtrics
Great experiences start
with great research
Get started with the world’s most trusted research software. Drag-and-drop simplicity. Automated analytics. It’s sophisticated research made simple.
Why Qualtrics?
+
85%+
of the Fortune 100
use Qualtrics
+
100M+ ACTIONS
automatically
triggered for
companies
+
2M
USERS
in 100+ countries
Get started with your
personalized demo
Complete the form to get in touch with our sales team to see our XM platform in action. We’ll show you how you can use Qualtrics to build a culture of action of continuously hunting down and eliminating poor experiences across your line of business.