XM Knowledge Base
5 ways to transform your contact center
The contact center is often the low point of a customer’s experience with a brand. But if they’re calling, then the stakes are high. With the right approach and tools, you can turn their pain into an opportunity for a lasting positive experience and improved loyalty.
Join Luke Williams, Head of CX Strategy, as he shares five strategies to transform your contact center from a cost center to a profit center and learn how to meet your customer’s needs while delighting them in the process.
During this webinar you’ll learn
- Which key areas contact centers need to focus on in 2020 to drive value to the bottom line
- How to differentiate your brand using the contact center
- Three new metrics that you should be tracking
Webinar_
5 ways to transform your contact center
The contact center is often the low point of a customer’s experience with a brand. But if they’re calling, then the stakes are high. With the right approach and tools, you can turn their pain into an opportunity for a lasting positive experience and improved loyalty.
Join Luke Williams, Head of CX Strategy, as he shares five strategies to transform your contact center from a cost center to a profit center and learn how to meet your customer’s needs while delighting them in the process.
Featuring
Luke Williams
Head of CX Strategy, Qualtrics
Luke Williams is Head of Customer Experience (CX) at Qualtrics and is an award-winning researcher and author of a New York Times and USA Today bestseller (The Wallet Allocation Rule), and a Bookscan bestseller (Why Loyalty Matters). A statistician and methodologist by training, Luke is a thought leader in the space of customer experience, client satisfaction, client loyalty, client ROI, strategy, and analytics. His work has appeared in many academic and trade publications, including co-authorship of a Harvard Business School Case Study.
Luke Williams is Head of Customer Experience (CX) at Qualtrics and is an award-winning researcher and author of a New York Times and USA Today bestseller (The Wallet Allocation Rule), and a Bookscan bestseller (Why Loyalty Matters). A statistician and methodologist by training, Luke is a thought leader in the space of customer experience, client satisfaction, client loyalty, client ROI, strategy, and analytics. His work has appeared in many academic and trade publications, including co-authorship of a Harvard Business School Case Study.
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