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Uncovering actionable customer insights with Qualtrics AI
On-Demand | 15min
From rapidly analysing unstructured feedback at scale to categorising millions of sentences with high levels of precision, Flight Centre is driving targeted and impactful CX improvements across its business. Learn how they’re unlocking deep customer insights using the latest in AI-powered conversational analytics and natural language processing technologies.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
Featuring
- Ashley Taylor // Global VOC Specialist, Flight Centre
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Uncovering actionable customer insights with Qualtrics AI
On-Demand | 15min
From rapidly analysing unstructured feedback at scale to categorising millions of sentences with high levels of precision, Flight Centre is driving targeted and impactful CX improvements across its business. Learn how they’re unlocking deep customer insights using the latest in AI-powered conversational analytics and natural language processing technologies.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
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