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Welcoming a culture of guest-led innovation at Hilton

On-Demand | 30min
Learn about how Hilton evolved their listening program from singular post-stay surveys to ingesting feedback from multiple channels for a cohesive end-to-end story and how they’re constantly making enhancements.

This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.

Featuring

  • Anthony Jahanbakhsch // Director of Guest Insights, Hilton

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Webinar_

Welcoming a culture of guest-led innovation at Hilton

On-Demand | 30min

Learn about how Hilton evolved their listening program from singular post-stay surveys to ingesting feedback from multiple channels for a cohesive end-to-end story and how they’re constantly making enhancements.

This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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