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Demonstrating the business value of CX
On-Demand | 15min
A successful CX program needs buy-in from across the organisation, but sustaining that support is a continuous process. We’ll explain how to maximise, manage, and communicate the business value of your work – and make your CX program mission critical.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
Featuring
- Belinda Oychinski // XM Strategy & Solutions APJ, Qualtrics
- Daniel Heilbron, CCXP // Head of Customer Experience Advisory Services APJ, Qualtrics
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Demonstrating the business value of CX
On-Demand | 15min
A successful CX program needs buy-in from across the organisation, but sustaining that support is a continuous process. We’ll explain how to maximise, manage, and communicate the business value of your work – and make your CX program mission critical.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
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