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Delivering seamless CX by understanding the user journey

On-Demand | 30min
Government agencies strive to make data-driven decisions that improve customers’ experiences, but that can be challenging when you don’t control many of the elements that affect the experience. Learn how understanding the customer journey helps Venues NSW make improvements at the moments that matter.

This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.

Featuring

  • Matt Baker // General Manager - Member and Customer Experience, Venues NSW

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Webinar_

Delivering seamless CX by understanding the user journey

On-Demand | 30min

Government agencies strive to make data-driven decisions that improve customers’ experiences, but that can be challenging when you don’t control many of the elements that affect the experience. Learn how understanding the customer journey helps Venues NSW make improvements at the moments that matter.

This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.

The world’s top brands trust Qualtrics to deliver breakthrough experiences

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