XM Knowledge Base
Webinar_
Channeling impact: Building a genuine CX program at DISH
On-Demand | 30min
When businesses become as large as DISH has, leaders can often operate with an incomplete picture of customers. Join this session to hear DISH’s journey from basic NPS to AI-driven analysis and insights at scale and learn how they keep leaders educated on what matters most to customers.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
Featuring
- Nathan Normand // Senior Manager, Customer Experience Technology Platforms, DISH Network / Echostar
Thank you
Your download will begin shortly, if it doesn’t
You might also like
See Qualtrics XM for Customer Experience in action
Watch DemoWebinar_
Channeling impact: Building a genuine CX program at DISH
On-Demand | 30min
When businesses become as large as DISH has, leaders can often operate with an incomplete picture of customers. Join this session to hear DISH’s journey from basic NPS to AI-driven analysis and insights at scale and learn how they keep leaders educated on what matters most to customers.
This session was from X4 SYD 2024 – APAC’s largest Experience Management summit – where the world’s most beloved brands and industry experts shared how they’re making business more human.
RELATED CONTENT_
Explore more resources
Event_
X4 2024 On Demand Hub
eBook_