XM Knowledge Base
CUSTOMER EXPERIENCE_
Deliver exceptional, omnichannel
customer experiences
Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend. Gain a holistic understanding of your customers’ experiences and take the right actions that drive meaningful business impact.
EMPLOYEE EXPERIENCE_
Accelerate business
value through people-first experiences
When your people thrive, so does your business. Discover how you can accelerate how you create, optimize and deliver employee experiences at scale to grow your team members and
bottom line.
NET PROMOTER SCORE_
Measure, analyze
and improve NPS across your organization
Net Promoter Score (NPS) is one of the most common customer experience metrics used by companies around the world. With NPS software you get a simple, flexible and powerful platform to engage your customers.
VOICE OF CUSTOMER_
Powerful customer
insights that lead to transformational results
Creating great customer experience is the responsibility of every member of the organization, from executives to front-line workers. By using Voice of the Customer (VoC) software, organizations can tailor dashboards and pre-arranged reports to meet the specific needs of various roles within the company.
SURVEY SOFTWARE_
Discover what your
customers and employees are really thinking
Survey software gets answers to your most important customer, employee, marketing and product questions. It can handle everything from simple customer feedback questionnaires to detailed research projects for the world’s biggest brands.
CUSTOMER SURVEYS_
Measure and optimize
your CX with powerful customer survey software
Create customer experiences that drive loyalty and spend by understanding the key drivers of customer satisfaction at every touchpoint. Survey your customers in the moment across multiple channels and see all your data in real-time on a single survey platform.