Unleash the power of your contact center with conversational analytics
Deliver unrivaled customer experiences with world class AI-powered text and speech analytics. Qualtrics XM Discover captures and analyzes every contact center interaction across voice, chat, social and more to reduce operational costs and generate business insights that turn your contact center into a competitive advantage.
The world’s top brands trust Qualtrics
Eliminate post-call work
Give valuable time back to agents and cut costs by automating post-call summaries and dispositioning. Qualtrics automatically determines reasons for customer contact and generates summaries that are readable, usable, and consistent.
Powerful contact center analytics to hear every voice
Improve self-service
Customer service chatbots and Interactive Virtual Assistants using Qualtrics have a human-level understanding, so they can respond perfectly every time. Customers get the help they need. Your agents get valuable time back. Win-win.
Increase agent effectiveness
Eliminate manual scoring and improve agent coaching. Qualtrics automatically scores every agent interaction for quality and compliance with unmatched accuracy, giving agents a more holistic view into areas of greatness and opportunity.
Make decisions that drive impact
Transform from cost-center to value-center with actionable insights. Qualtrics aggregates and analyzes every customer conversation to identify root cause of emerging issues, flag signals of customer churn, and surface sales opportunities, so you can smooth points of customer friction and increase customer value.
