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  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

API Basic Overview (Discover)

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About XM Discover API Overview

The XM Discover API enables developers to access XM Discover’s sentiment and text analytics capabilities for use in third-party applications.

Available API Services

The following API requests are available via RESTful API:

  • Export API: Export feedback data enriched with classification, sentiment, and other metadata.
  • Import API: Import documents into XM Discover.

Legacy API Services

XM Discover supports a number of legacy API services in maintenance mode. When possible, please switch to a supported API service.

  • The Real-time service and Ad Hoc Upload service features are now supported through the Import API and XM Discover Link connector.
  • Other services such as the Model service or Dataflow service, do not have supported API analogues. Please contact Qualtrics Support to request documentation for these legacy endpoints.
  • If you are actively using Export API v1, please switch to Export API v2.

API Rate Limits

By default, there is a limit on the rate at which you can make API calls. The default API rate limits are:

  • Calls Per Second: 65
  • Realtime Characters by Second: 200,000

If you would like your rate limit increased, please contact XM Discover support with information about your use case.

Example of API Rate Limits

A realtime characters by second restriction is different from a calls per second restriction, as it is applied at the message level. Here is an example of system behavior assuming it is configured to 20,000 characters per second:

  1. First, a real-time request of 40,000 characters arrives. This request will be accepted.
  2. If another request arrives in less than 2 seconds, the request will be rejected with a RATE_LIMIT error message.
  3. If another request arrives after 2 seconds, the request will be accepted.