Qualtrics Platform
Customer Journey Optimizer
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Star Rating Widget (CX)

About Star Rating Widgets

The star rating widget displays data from rating questions as stars. The widget includes a graphic star scale, a numeric average value, and a breakdown of individual star ratings.

Qtip: The star rating widget can be used with data from any numerical ranking question even if the original question was not a start-style slider question.

Types of Dashboards

This widget can be used in a few different types of dashboard. This includes:

Field Type Compatibility

The star rating widget Source is only compatible with the Number Set field type.

Widget Customization

For basic widget instructions and customization, visit the Building Widgets support page. Continue reading for widget-specific customization.

Source

Under the Source dropdown, choose a number set field to display in the star rating widget. This is the minimum setup you must do to display data in the widget.

Qtip: You may see a message that reads “The number of ratings in your data source (6) is greater than the number of stars you want to display (5). Change the maximum number of stars to be equal to or greater than the number of values. Alternatively, recode your values to properly display this widget.” This means you either need to adjust the maximum number of stars (described below) or adjust how your field is recoded in the dashboard settings.

Formatting Options

In this section you will have the ability to change a few options, such as:

Maximum number of stars: Change the maximum number of stars. For example, if your source metric is a 5 point scale, the widget should have a maximum of 5 stars.
Decimal Places: This applies to both the main number in the widget and any breakdown counts or percentages you choose to display.

You’ll also have breakdown options. The breakdown shows how many times each possible star rating was given. You can:

Show the breakdown: Deselecting this will hide the breakdown and all the other related options.
Show rating counts: Next to each breakdown, display the number of times each rating was given instead of just the bar.
Show rating percentages: Next to each breakdown, display the percentage of responses for each rating, instead of just the bar.
Show below rating: This moves the breakdown under the primary number in the widget instead of to its right.
Show zero star: If you allowed respondents to give 0 stars, you can choose whether you want to show the number of respondents who did this.
Show total response count: This shows the total response count next to the main number in the widget.