Creating an Account & Logging In

About Creating an Account & Logging In

Before you can start using Qualtrics, you need to create an account and log into it. This page details how to create your account, how to login, and how to solve common issues related to creating and logging into accounts.

Creating an Account

The first most important step in creating your Qualtrics account is to make sure you’re on the correct URL.

Sign up with an organization you belong to – Standard

If your employer, school, or another organization you belong to has a license with Qualtrics, you can often get an account with lots of premium features, at no expense to you!

However, you first have to be sure to sign up at the correct URL, or else Qualtrics won’t know what organization you’re part of.

1. In this example, I am trying to sign up with a State University Qualtrics account. Usually coworkers, professors, your IT team, and other members of your organization are responsible for giving you this link. Otherwise, it may listed on your company’s employee portal or your school’s home page.
   
   Qtip: You can also reach out to Qualtrics Support if you’re not sure what your organization’s special URL would be.
2. To sign up for an account, click the Sign Up button.
   
3. Fill out the form. Usually, you have to use your school or company email address to sign up.
   
   Attention: Sometimes, you will not see an option to sign up. In that case, you should contact Qualtrics support who will reach out to your Brand Administrator on your behalf. This administrator can then create an account for you, if they have space on the license.

Does your sign-up page not look like this? Then read the next section below!

Sign up with an organization you belong to – SSO

1. If you’re signing up under a company, university, or other organization, you’ll need to get that organization’s branded Qualtrics URL. You can get this from a colleague, a professor, your organization’s website, or by asking Qualtrics Support.
2. Sometimes when you visit the branded Qualtrics URL, you’ll end up at your organization’s special login page. That means your organization uses Single Sign-On, a special system that allows you to use one username and password to log into many different websites. Organizations with SSO require you always use the custom URL to access your Qualtrics account.
3. If you’ve never used Qualtrics with this organization before, just log in as normal with your organization credentials.
4. On the next page, you will be asked if you’ve ever used Qualtrics before. Even if you have a preexisting account with another organization, say this is your first time using Qualtrics. A new account will be automatically generated for you.

Sign up with Qualtrics for free

If your organization doesn’t have a license, then you can sign up for a free account to test out Qualtrics. You can always upgrade this account if you would like to add more features to it.

1. Go to the Free Accounts page on the Qualtrics site and tell us how you’ll be using Qualtrics. This will not affect your access to any features – we’re just curious.
2. Enter your email address.
   Qtip: If your email address has been used to create another Qualtrics account, you will be prevented from using it to create a new account. For more details, see Account Creation Issues.
3. Click Create Account.
4. You will be emailed a verification email. You can click Resend email, if you cannot find this in your inbox.
   
   Qtip: If you did not receive the confirmation email, remember to check the Spam or Junk folder before reaching out to support.
5. In the email, click Verify Email.
   
6. Enter your first name and last name.
   
7. Create a password.
8. Select your country of residence.
9. Depending on the purpose of your account specified in step 1, you may be asked to provide additional information to set up your account, such as your Organization, Job Title, or what information and feedback you are looking to gather.
   Attention: If your organization has a preexisting license, completing this field will NOT sign you up for that license! You must scroll back up on this support page and read the directions for signing up with an organization. If you have already signed up incorrectly, check out the Account Creation Issues section below.
10. Enter your phone number.
11. Click Continue.
12. Now you can really get started! Choose a category and make a project from a pre-made template, pick one of our free COVID-19 XM Solutions, or create a survey from scratch.
    
    Qtip: Our templates and XM Solutions are designed by our XM Scientists, and reflect industry best standards!

Account Creation Issues

Multiple accounts / Accidentally signed up for a free account / “This email is already in use”

A common issue users have is owning multiple accounts. Maybe you’ve switched schools or jobs and gotten a Qualtrics account at each organization. Maybe you accidentally signed up for Qualtrics under a free account instead of your organization.

Here are some common scenarios and their solutions:

• If you know you have another account and want it moved to your new organization, see our page on User Moves.
• If you have a free account you don’t want to use anymore, contact Qualtrics Support to have it deleted. Note that if the account you want deleted is not a free one, the request will have to go through your Brand Administrator instead.
• If you are unsure if someone at your organization has made an account for you, contact Qualtrics Support for assistance.
• If you are fairly certain an account has never been made for you, contact Qualtrics Support for assistance.
  Qtip: This is rarely a sign that someone else used your email address. If you’ve ever been sent a 360 survey, or an EX survey distributed by your HR department, this might be why your email is already registered. If this is the case, you can ask your Brand Administrator to link your EX participant account to a standard Qualtrics account.

“Account not verified”

When you first access your account, you might see a yellow warning that says Account not verified. This means you need to log into the email address you used to sign up for Qualtrics and find the verification email we sent you.

If you don’t see this email, click Resend verification email. If these emails never arrive, ask your Brand Administrator to manually verify your account.

Logging into Your Account

How you signed up for your account determines how you’re going to log into Qualtrics. The rule is if you signed up with a branded URL, you should always log in with this URL. If you signed up on the main Qualtrics site, you should use the regular Qualtrics login page.

Single Sign-On

The URL you use to sign into Qualtrics can be incredibly important. This is especially true if you belong to a particular organization.

There are several ways to get this URL if you don’t have it.

1. Did your professor or colleague send a link to you to sign up? Check the URL and see if it contains your organization’s name or a shortened version of it.
   Example: The URL will be in the general format of myorganization.qualtrics.com.
2. On your organization’s home page, is there a link to resources? Is Qualtrics listed there? Or when you search the home page, does a special link to Qualtrics come up?
3. Did your Account Executive or XM Success Manager send you a special link?
   Qtip: If you are in charge of setting up the license and don’t remember purchasing SSO, you probably do not have access to SSO. Talk to your Account Executive or XM Success Manager for more detail.
4. When all else fails, contact Qualtrics Support. Make sure you know your organization’s name, your email address, and possibly the department or specific school you work under. You may be asked to give your first and last name, but no support representative will ever ask for your password.

Standard Login

If your company doesn’t have a special login method, or if you signed up through the basic Qualtrics.com site, then you can use the URL https://www.qualtrics.com/login to log into your account.

Two-Step Verification

Two factor authentication is an added security measure before you log in. This can be enabled or disabled by a Brand Administrator. The first time you log in after two factor authentication is enabled, you will be asked to choose how you want to verify your account.

Your options include:

• Send an email: Receive an email containing a verification code to the email address associated with your Qualtrics account.
• Use an authenticator app: Set up a third party authentication app to retrieve an verification code.
• Remind me in 30 days: If you cannot set up two factor authentication now, choose this option to set it up later.

Click Continue after choosing a method. You can always go back and choose a different verification option instead. Just click More verification options on the bottom of almost any of the login screens. After choosing a verification method, follow the below instructions to log in:

• Email Verification: Qualtrics will email you a code, which you then enter in the field provided. If desired, select Remember this device for 30 days which will allow you to log in via the same device and browser for the next 30 days without entering a secondary verification.
  
• App Verification: Qualtrics will provide a list of apps and a QR code™ you can use them to scan. If for whatever reason the QR code doesn’t scan, you can enter the code on the screen into the app.
  

Once you’re done setting up your method, you will be given Offline Backup Codes. If for some reason you ever lose access to your verification method, these will get you back into your Qualtrics account. Print the codes, or click Copy to clipboard to copy them all so they can be pasted into a doc. You must do one or the other before clicking continue.

Qtip: A Brand Administrator can reset your two-factor authentication settings in the user admin page by clicking Reset two-step verification information. This is useful if you’re completely locked out of your secondary verification methods and need to reconfigure the authentication.

Password Reset Prompt Upon Login

The very first time you log in, you may be asked to reset your password. You will see this if your account was created for you by an admin who gave you a temporary password. Qualtrics is asking you to reset your password as a standard security measure, so you can make it something only you know.

Complete the form to log into your Qualtrics account.

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