Qualtrics Platform
Customer Journey Optimizer
XM Discover
Qualtrics Social Connect

Collecting Responses

About Collecting Responses

By default, you must activate and distribute your survey before respondents can take it. Once your survey is ready to go, head over to the Distributions tab to start collecting responses.

This page outlines how to start, pause, and resume response collection for your survey, which will change the status of your project, as well as the effects of those actions. It also covers how to edit an active survey and set a survey availability date.

Types of Projects Covered on This Page

Attention: Not all features described in this section are included in every license. Please contact your XM Success Representative or your Account Executive if you are interested in getting access to any of these features.

This support page only covers how to collect responses in a few types of projects, including:

Any projects not listed above are not guaranteed to behave as described on support page.

Starting Response Collection

Qtip: See the distributions basic overview page for information about every method you can use to collect responses with Qualtrics.

In your survey, navigate to the Distributions tab.
Select your desired distribution method. Some methods include multiple ways to distribute your survey, so make sure to visit the linked pages to learn more. Your distribution options include:
- Email: Send the survey via email to your respondents.
- Web: Post the survey on the Internet for respondents to take.
- Social: Post the survey on social media sites for respondents to take.
- Mobile: Send the survey to your respondents’ mobile devices.
- Online Panel: You may only see this option if you’ve purchased a panel. Talk to your Account Executive if you’re interested in learning more about purchasing a panel.
Qtip: The available distribution methods will depend on your account permissions and license. If you want to use one of these methods but don’t have it available, contact your Brand Administrator. If you are a Brand Administrator with questions about what’s included in your license, contact your Account Executive.

Qtip: If you’ve already accessed the Distributions tab in your project, the distribution methods will be on the left-hand side of the page.
Follow the steps to use that method to distribute your survey (e.g., composing an email or using the anonymous link).

Once you distribute your survey, it will automatically be activated, allowing respondents to submit responses.

Editing an Active Survey

Even though Qualtrics allows you to edit a survey once you’ve distributed it, we recommend not making any edits once you’ve begun collecting responses, since that may invalidate your collected data. If you need to edit a survey that has already collected responses, see the testing and editing an active survey page to learn which changes can be made without invalidating data.

Pausing Response Collection

Attention: Before pausing response collection, check your survey’s incomplete response settings. If this option is set to delete incomplete responses, then your responses in progress will be deleted upon pausing response collection.

Pausing response collection turns your survey “off” so that it no longer accepts new responses. No one will be able to start your survey while it is paused. The anonymous link will be disabled, as well as any other survey links you’ve distributed. This ensures anyone who hasn’t started their survey yet won’t be able to do so.

For responses in progress (i.e., participants who have started their surveys but not yet finished), you can choose to close their survey sessions or let those participants finish.

You can pause response collection from either the Projects page or the Distributions tab.

Pausing response collection from the Projects page

Navigate to the Projects page.
Click the 3 dots next to the project you want to close.
Select Close.
Choose what happens to responses in progress when response collection is paused:
- Stop them and record them according to the survey’s partial response completion settings: This option will close and record any responses in progress. Note that if your incomplete survey response settings are set to delete incomplete responses, then your responses will be deleted!
- Allow them to finish: This option allows responses in progress to be finished by the respondent. Respondents won’t be able to start new survey responses; they’ll only be able to finish existing ones. Note that even if you choose to allow active survey sessions to be finished, respondents need to complete their response before the time frame specified in the survey options.
Click Pause response collection.

Pausing response collection from the Distributions tab

Navigate to the Distributions tab in your survey.
Click Pause response collection.
Choose what happens to responses in progress when response collection is paused:
- Stop them and record them according to the survey’s partial response completion settings: This option will close and record any responses in progress. Note that if your survey options are set to delete incomplete responses, then your responses will be deleted!
- Allow them to finish: This option allows responses in progress to be finished by the respondent. Respondents won’t be able to start new survey responses; they’ll only be able to finish existing ones. Note that even if you choose to allow active survey sessions to be finished, respondents need to complete their response before the time frame specified in the survey options.
Click Pause response collection.

Resuming Response Collection

When you’re ready to start gathering new data, you can resume response collection. This will re-enable any individual survey links you’ve distributed (provided the respondent didn’t complete their response yet), as well as let you use any other distribution method available to you.

Qtip: Your survey links will always remain the same, regardless of how many times your survey is paused and resumed. They don’t need to be re-created and distributed again.

You can resume response collection from either the Projects page or the Distributions tab.

Resuming response collection from the Projects page

Navigate to the Projects page.
Click the 3 dots next to the survey you want to resume collecting responses for.
Select Activate.

Resuming response collection from the Distributions tab

Navigate to the Distributions tab in your survey.
Click Resume response collection.

Setting a Survey Availability Date

In addition to manually closing the survey, you can set a survey availability date. The survey availability date determines when respondents can start the survey. Once the date passes, respondents can no longer start a new response; however, they’ll still be allowed to finish a response they’ve already started as determined by the survey options.

To set an availability date, follow the steps outlined on the survey availability page.

Qtip: If you are interested in setting an availability date for your survey links to limit when respondents can start your survey, see distribution and survey availability.

Project Statuses

Projects can have 3 distinct statuses: New, Active, and Closed. To find your project’s status, look at the project in the Projects page.

New: Projects are “New” when they’re newly created and have not yet been “Active” or “Closed”. You cannot revert a project’s status back to “New” once it’s been changed.
Active: Projects are “Active” when they are open to collecting responses. Projects can be activated in a few ways:
- Selecting Activate in the project actions menu. You can only activate your project if its status is “New” or “Closed.”
- Distributing the survey through any distribution method.
- Publishing your survey for the first time.
- If your survey is currently “Closed”, you can re-activate it by clicking Resume response collection in the Distributions tab.
Closed: Projects are “Closed” when they are no longer accepting responses. Projects can be closed in multiple ways:
- Selecting Close in the project actions menu. You can only close your survey if its status is “Active.”
- Selecting Pause response collection in the Distributions tab.