Skip to main content
Skip to article
  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Supported Data Sources

Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Supported Data Sources in Qualtrics Social Connect

Qualtrics Social Connect supports data from many different social profiles. This page covers the two different methods available for monitoring social profiles.

Monitored Social Profiles

You can link your own profiles or competitor profiles to a topic to track all activity on these profiles. You can view the available social profiles when editing a topic. The available social profiles include:

  • Keyword searches
  • Facebook pages & ad accounts
  • Twitter accounts
  • Instagram profiles, DMs, hashtags and ads
  • WhatsApp
  • E-mail
  • LinkedIn companies and brands
  • YouTube channels
  • Khoros community boards
  • Telligent forums v10.x
  • Telligent conversations v10.x
  • Apple Messages for Business
  • WeChat
  • Text messaging
  • RSS feeds
  • Historical data
  • Telegram bots
  • Tumblr blogs
  • Live chat
  • Product and location reviews
  • Google my business reviews
  • Google play store reviews
  • Apple store reviews
  • Viber
Qtip: See channel capabilities for more information about the data available for each source. You must log in to your Social Connect account to view this page.

Keyword Searches

Instead of adding the profile as a monitored profile, you can also ingest data into Social Connect by using a keyword search. This allows you to pull in content that matches your keyword on various sites. The data available for keyword searches depends on the type of social platform.

Social Networks

In general, you should add social networks as monitored profiles instead of using a keyword search.

For Twitter, you can set up a keyword search that will track any public Twitter mentions.

News Sites, Forums, and Blogs

You can also monitor news sites, forums, and blogs using keyword searches. Mentions from these sites are not tracked in real time and may take longer before they appear in your Inbox.

You can track both local and international websites. However, not all sites are available for tracking. If you have questions about if a page is available for tracking, contact Qualtrics Support.

Qtip: You can only track dynamic pages. Static pages (for example, a marketing page about a product description) are not tracked. Dynamic sources are often recognizable by having an RSS feed available.