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    Qualtrics Social Connect

Connecting Telegram Bots

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About Connecting Telegram Bots

Telegram allows you to create bots. These bots act as an elaborate mailbox to which your customers can send and receive private messages. You can integrate your Telegram bot with Social Connect so that any customer messages to the bot appear in your Inbox.

Qtip: Bots cannot initiate conversations with customers. A customer must message the bot first.

Setup in Telegram

Before you can set up the integration in Social Connect, you need to create a Telegram bot and receive a bot token.

  1. Follow the instructions on this Telegram support page to create a bot.
  2. After creating your bot, you’ll be given a bot token. Save this token for later.
    Example: Bot tokens typically look like this: 11010111:AAHdqTcvCaaBBccXxxRbbfSAs0K5PALDsaw

Connecting a Telegram Bot

Once you’ve created your bot, you can connect it to a topic in Social Connect.

  1. Click the user icon in the top right corner and go to Account settings.
    Topics page of account settings
  2. Navigate to Topics.
  3. Choose a topic to add the bot to, or create a new topic.
  4. Find the Telegram bots option and click Add.
    Add button next to telegram bots
  5. Enter your Bot Token.
    New window where you enter bot token and confirm
  6. Click Connect to Telegram.

After connecting your Telegram bot, any messages sent to the bot will appear in your Qualtrics Social Connect Inbox. You can reply and resolve these messages like any other mentions in the Inbox.