Allowlisting Qualtrics Servers & External Domains
About Allowlisting Qualtrics Servers and External Domains
Your organization’s IT team may need to allowlist Qualtrics IP ranges and / or external domains to ensure our platform works to the fullest. When you don’t allowlist these items, there can be negative impacts to overall function of the platform, including email deliverability, API, SSO, and more.
Allowlisting Qualtrics Servers
Some organizations may need to set their email firewall to accept emails from Qualtrics. This is done by “allowlisting” the IP addresses of the Qualtrics mail servers. You can also use this IP Address range to allowlist for API, Salesforce, SFTP setups, and some SSO setups.
Based on your Qualtrics brand’s datacenter location, these are the IP ranges you should allowlist:
- Europe, Middle East, and Africa (EMEA):
- 76.223.133.25
- 76.223.133.26
- 98.97.248.0/21
- 139.60.152.0/22
- 216.221.161.14
- 216.221.161.15
- Asia Pacific:
- 64.69.212.0/24
- 76.223.130.195
- 76.223.130.196
- 76.223.157.192
- 76.223.157.193
- 98.97.248.0/21
- 139.60.152.0/22
- 216.221.164.197
- 216.221.164.198
- North America:
- 54.240.80.239
- 54.240.80.240
- 76.223.138.180
- 76.223.138.181
- 76.223.145.243
- 76.223.145.244
- 98.97.248.0/21
- 162.247.216.0/22
If you’re unsure which region your Qualtrics organization is based in, we recommend reaching out to support. If your organization requires you to allowlist a smaller IP range, please reach out to your Technical Account Manager or your XM Success Manager.
Allowlisting on common security software
For help allowlisting IP ranges using your email security software, visit your software’s help site. We’ve compiled the most common ones here: ProofPoint, Mimecast, Cisco, Symantec, Microsoft 365.
Allowlisting External Domains for Qualtrics Use
Below is the list of domains to allowlist. Send this list to your IT team or server administrator.
- www.google.com/recaptcha
- www.gstatic.com/recaptcha
- unpkg.com
- www.google-analytics.com
- cdn.amplitude.com
- www.gravatar.com
- stats.g.doubleclick.net
- js.stripe.com
- d3op16id4dloxg.cloudfront.net
- www.google.com/maps/api
- www.xm-apps-static.com
- https://chat-api.berryapp.io
- https://chat.berryapp.io/
- https://chat.berryapp.io/api
- https://widget.berryapp.io
- https://mixpanel.com/
- https://us.cloud.langfuse.com/
- https://o4507373747306496.ingest.us.sentry.io
To stay up-to-date with any changes to the allowlist, subscribe to weekly product release notes on the Qualtrics XM Community.