Skip to main content
Skip to article
  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Heat Map Question

Was this helpful?


This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The feedback you submit here is used only to help improve this page.

That’s great! Thank you for your feedback!

Thank you for your feedback!

About Heat Map Questions

The heat map question type is used to gather feedback on images. The respondent is presented with an image and invited to click anywhere on that image. Unlike the hot spot question, respondents are not limited to selecting pre-determined regions of the image. However, you can still add hidden regions for reporting purposes.

Example: You ask users to view a page from your website, and tell them to find a certain feature. This question can be combined with a timing question to measure how long each respondent takes to find the appropriate button.

A screenshot of the Qualtrics Help tab where the "support site" button is highlighted with a gray circle

The respondent in this question has clicked on the Support Site button, as indicated by the dot.

Setting Up a Heat Map Question

Qtip: The heat map question will only appear as an option if your layout is not set to the simple layout.
  1. Click Add new question.
    Add new question button bottom-right block, menu with question types opens from it
  2. Select Heat map.
  3. Add a graphic, either by clicking Choose graphic in the editing pane, or clicking Select a graphic to use in this question.
    Creating regions on a heat map, naming them, and modifying click settings
  4. Select a graphic you’ve already uploaded to your library, or upload a new one from your computer.
    Uploading a new graphic
  5. Under Interaction, set the number of times the respondent can click the image (“1” is the default).
    increasing clicks to 3, then adding regions over each of the flamingos in the picture

    Qtip: If the respondent clicks more than the allowed number of times, their oldest click will be replaced with the newest one.
  6. If desired, click Add region.
    Qtip: Regions are not required for a heat map question, but they can make reporting easier. Rather than reporting just the coordinates of each click, Qualtrics can report the number of respondents who click in each defined region.
  7. Click and drag the region to move it, or click and drag the corners to resize it.
  8. Click the text box beneath the region to type a region name.
    Qtip: This name will not display to respondents, but will be used in your survey results.
  9. Repeat steps 3–5 to add all desired regions.

 

Custom Region Shapes

By default, all regions are rectangles. In certain scenarios, however, you may need different region shapes. For example, on a map, you may need a freeform region shape to cover a specific city or county.

Editing region shapes is the same with a hot spot as it is with a heat map. See the instructions on the Hot Spot support page for more information.

Data Analysis

Once your responses have been collected, Qualtrics offers various ways you can analyze your response data. You can view and manage individual respondents’ data, export a spreadsheet of data, or create printable reports to share with stakeholders.

Attention: If you set up more than 50 heat map questions, only the first 50 questions will show in your report in the Data & Analysis tab. You will be able to view all of your heat map question data when you export via CSV.

Downloaded Data Format

In the exported dataset, 2 columns will be provided for each click participants were allowed to make on the image. 1 column will include the x-coordinates of each click (column Q1_1_x in the image), and the other will include the y-coordinates of each click (column Q1_1_y in the image), both measured in pixels.

CSV of heat map data

If regions were added on the heat map question, an additional column will be included to indicate the chosen region.

Qtip: If a respondent clicked outside a defined region, that region will be labelled “other.”

Viewing Individual Responses

You can view an individual response in the Data & Analysis tab and export the response to PDF. When viewing an individual response to a heat map, a small white dot will show where the respondent clicked. The Qualtrics XM logo in a heat map question. A White dot is over the XM portion of the logo, showing where the respondent clicked

Reporting on Heat Map Data

In the Reports tab, the heat map visualization will display the most to least clicked areas.If you added regions, you can also use the data table, results table, bar chart, line chart, pie chart, or breakdown bar.

If you plan to use Results Dashboards, we recommend using regions with your heat map. You can then report on how often specific regions were clicked, and report on data such as average number of clicks. For region reports, you can use widgets that are compatible with categorical data, such as horizontal bars, vertical bars, lines, and donut / pie charts.

If you don’t use regions, you cannot report on heat map data in Results Dashboards.

Qtip: In legacy Results, there’s a visualization called the heat map plot that works similarly to the heat map in Reports. If you have added regions to your heat map question, you can also use a simple table, bar chart, line chart, pie chart, or breakdown bar in legacy Results.

FAQs