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Digital Assist Replays

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About Replays

Within the Replays tab of Digital Assist you can view session replays. A table displays all user sessions that have been recorded for your project. You can view details about each session, as well as watch a replay of individual sessions across your website.

For more information about session replays, see the Session Replay Tab support page.

session replays within the replays tab

Viewing Replays

To view an individual session, click View replay. To view all sessions on the page, click View playlist. For more information on viewing sessions, see Viewing User Sessions.

buttons to view replays within the replays tab

Qtip: You can use the arrows at the bottom to navigate between pages of sessions.navigation buttons between pages of sessions
Qtip: When viewing a session in the replay player, you can change the session ID in your browser URL to watch a specific session that you have the session ID for.

Available Fields

The following fields are available in the session replay table within the Replays tab:

  • Session start: The date and time the session started.
    Qtip: The date and time is displayed in the timezone of your account.
  • Duration: The length of the session. The maximum duration is 60 minutes.
  • Pages visited: The number of pages visited in the session.
  • Frustrations: The number of frustration behaviors that occurred in the session. This includes dead clicks, mouse thrashes, rage clicks, and error clicks.
  • Conversion: Whether the user converted during the session.
  • User: The session user. This may be anonymous.
  • Country: The country the session occurred in.
  • Technology: Details of the users’ device, operating system, and browser.
  • Session Id: The unique ID of a specific session.
Qtip: Click the down arrow next to a field name to sort the table ascending or descending by that field.

Filtering Replays

By default, replays have a filter set to the last 30 days. Click Edit at the top of the Replays tab to edit the existing filter or add a new one.

edit button next to an existing filter

Click Add to add additional fields to the filter, and click Create new filter to create an entirely new filter.

buttons to add criteria to a filter or to create a new filter