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  • Qualtrics Platform
    Qualtrics Platform
  • Customer Journey Optimizer
    Customer Journey Optimizer
  • XM Discover
    XM Discover
  • Qualtrics Social Connect
    Qualtrics Social Connect

Opportunity Analysis Chart Widget (BX)


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About the Opportunity Analysis Chart Widget

The brand drivers opportunity analysis chart allows you to test how independent driving variables affect a key metric and analyze your brand’s performance in comparison to the industry.

Shows the BX Opportunity Analysis widget.

 

The y-axis of the chart represents the importance score, which indicates how important each of your drivers is within the industry.

The x-axis represents the score gap, which is the difference between your target brand (usually your own brand) and the industry average. A score gap can be positive (meaning your target brand scored higher) or negative (meaning your target brand scored lower).

Data Requirements for Drivers and Outcome Metrics

There are two important kinds of fields to think about when building this widget: drivers and outcome metrics.

Data requirements for the quadrant chart are extremely similar to the data requirements for the other brand drivers analysis widget. We recommend reading the following sections for guidance on formatting your survey and mapping your dashboard data to meet these needs:

Data Freshness

Click the widget title to view when the widget data was last updated.

data freshness highlighted in a brand drivers analysis quadrant chart

Widget Setup

  1. Determine whether to get brand names from Driver questions or a Mapped field. See Data Requirements for Drivers for more information on the requirements for each.
    opportunity analysis widget setup
  2. If you selected Mapped field, click Select field to specify the brand where you store the brand evaluated in each response (usually just “brand,” but naming might vary).
  3. If a weighting scheme is configured in the dashboard, you can enable Weighted analysis to use the weights in this analysis. This step is not required.
  4. Click Select driver to add each driver.
  5. Click Configure outcome metric.

Configuring the Outcome Metric for Driver Questions

Read these steps if you indicated that you would “Get band names from” “Driver questions.”

a new window that opens for outcome metric configuration

  1. Label the outcome metric.
  2. First, define the target brand and its outcome metric. The target brand is the one you want to compare to all the others. On the left, select the field you created for the outcome metric, and on the right, specify which brand that field measures.
  3. Next, you’ll be defining the brands you want to compare your target brand with. The “field” column on the left is where you choose the field you created for the outcome metric.
  4. The “Brand” column is where you specify the brand that field measures.
  5. Click the plus sign ( + ) to map another field. You should have a separate field for each brand, as pictured.
  6. Select Include the target brand in the comparison list. This determines whether or not the target brand will be aggregated into the comparison set when performing the calculation.
    Qtip: Best practice is to always include the target brand in the comparison list.
  7. Click Save.
Qtip: Look carefully at the screenshot. Notice how for each field added (e.g., “MusiQ NPS”) the corresponding series (“MusiQ”) has the same brand name listed.

Configuring the Outcome Metric for a Mapped Field

Read these steps if you indicated that you would “Get band names from” a “Mapped field.”

a new window that opens for outcome metric configuration

  1. Label the outcome metric.
  2. Choose the field you created for the outcome metrics.
  3. Define the target brand. This is the brand you want to compare to all the others.
  4. Select the brands you want to analyze in the widget.
  5. Select Include the target brand in the comparison list. This determines whether or not the target brand will be aggregated into the comparison set when performing the calculation.
    Qtip: Best practice is to always include the target brand in the comparison list.
  6. Click Save.

Widget Customization

For general information on how to add and edit widgets, visit the Building Widgets page. Continue reading for information about how to customize this specific widget.

Driver labels

Change metric labels.

If desired, you can click on each driver to change how it is named.

Warning Thresholds

Warning thresholds in the widget editing pane

If results are statistically insignificant, you’ll want to take that into account before making decisions based on what you see in the widget. Therefore, it’s possible to add a warning that will appear on your widget when responses aren’t within a particular statistical range. When you hover over this icon, it will elaborate on the warning, as shown above.

The coefficient of determination (R squared) is set to 0.2 by default. The sample size (N) is set to 300. You can adjust these as needed.

Axes Labels

Toggle axis labels on in the widget customization.

Indicate whether you would like to include numeric or descriptive labels on each axis.

Grid

Toggle grid lines on for the chart.

Indicate whether you would like grid lines included on the opportunity analysis chart.

Supplementary Analysis Information

At the bottom of your widget, you’ll see a quick summary of your selected drivers’ impact on your selected outcome metric.

A widget with the impact statement at the bottom highlighted. The r2 is 0.02 and the N target brand is 18

The number of responses (N) is the number of responses in the analysis. The larger the N value, the more confident you can be in the results. We recommend a minimum of 30 responses. If N is low, your filters may be too restrictive. Adjust your filters and rerun the analysis.

Prediction accuracy on a scale of 0 to 1 (R Squared) is the numeric metric for quantifying the analysis model’s prediction accuracy, which falls between 0 and 1. A 0 means the model has no predictive value, and a 1 means that the model perfectly predicts everything.

Qtip: If N or R squared are low, be aware that prediction accuracy is decreased. To increase R squared, try selecting a new set of drivers or a different outcome metric that you would expect to yield higher impact.
Qtip: The R squared displayed here is not related to the R squared set in the warning thresholds.

Impact Simulator

Determine a brand positioning strategy that maximizes impact on your brand health KPIs with the impact simulator!

The opportunity analysis chart tells you how your brand performs in certain perceptions compared to the rest of their category. As a next step, the impact simulator helps you determine which brand perceptions you should focus on to maximize impact to your brand health KPIs.

Put simply: the impact simulator allows you to simulate the performance of different brand perceptions so you can see the impact on your KPI of choice.

Example: MusiQ is a music subscription service. Its primary key metric (and the “outcome metric” they’d put in this widget) is NPS. Right now, only 24% of MusiQ’s respondents think their brand offers a good value for the money. If MusiQ changed their service, then invested in marketing to move that perception so that now 35% of their respondents think their service offers a good value for the money, what kind of impact will that have on their NPS score? The impact simulator helps you see the exact results of this percentage change on overall NPS. You can even adjust other drivers to see the collective impact.

Simulating results with the impact simulator

Both dashboard editors and users with read-only access to the dashboard can use the simulator.

Qtip: Before you can use the impact simulator, you must make sure the brand drivers analysis quadrant chart has been set up with drivers and an outcome metric.
  1. To open the impact simulator, click Simulate Impact on the widget.
    Image of impact button on the widget; the widget isn't in editing mode
  2. Along the left, you’ll see key drivers. There is a current value, then the target, which you can edit.
    Image of a new window that opens over the dashboard; along the left are key drivers, and down the middle-right are details of the simulated changes
  3. As you increase or decrease a given driver target, your outcome metric will be adjusted to match the estimated impact.
    Example: Here, the starting value of our outcome metric was 2.6. Then, once we adjust our drivers’ targets, we get a simulated value of 2.8. That’s an estimated impact of 10.7% on our outcome metric.
  4. The simulator also provides a helpful summary of key driver changes made during the simulation, and the subsequent impact (increase or decrease) this is estimated to have on the outcome metric.
  5. The Net Effect explains how the outcome metric changed in simple language.
    Example: Then the net effect will be 10.7% increase in MusiQ Share of Wallet from 2.6 (current score) to 2.8 (projected goal).

The target on the right is the estimated impact on your outcome metric. You cannot edit this value directly; it changes as you adjust driver targets.

Qtip: In the simulator results, “pp” stands for “percentage points.”

Calculation

Much like the quadrant chart’s results, the simulator uses Johnson’s Relative Weights. This method is widely used to evaluate how a dependent variable relates to a set of independent variables. It is able to provide clear results even if the independent variables have very high collinearity.

Exporting the Simulation

You can export a copy of the simulator’s results as a PDF. To do so, click Export Simulation.

Image of the export simulation button in the bottom-right of the simulation window

Any user the dashboard has been shared with will be able to export simulator results.

Resetting the Simulation

You can easily reset the simulation without having to manually adjust each driver. Click Reset All to reset all drivers, or click the refresh icon next to an individual driver to refresh just the one.

Image of the buttons described, along left of simulator window

Key Terms

The following is a list of brand analysis research terms used on this page.

  • Brand health: The way a company or brand delivers on its promises to customers. A brand is said to be healthy if customers believe it to be delivering on those promises.
  • Brand perception: What people think of your brand.
  • Brand position: How your brand is positioned in the market ultimately determines how consumers view you and your ability to meet their needs. It determines who you compete within your category, and if positioned right, it determines how much people or businesses will pay for your products or services.
  • Category: The other brands you want to compare your brand(s) to. This could be competitor brands or even other brands one company owns. In other words, this is the marketplace that the brand cares about.
  • KPIs: Technically a wider industry term, KPI is short for key performance indicators. These are the metrics your organization uses to measure success. There are many different KPIs out there, and no two organizations’ will look exactly the same. (Often, they even differ between departments or projects within the same company!)

The following is a list of terms unique to this chart’s setup.

  • Outcome metric: The outcome metric is the dependent variable in your analysis. Outcome metrics should represent some important measure (KPI) for your brand. This can often include NPS questions, likelihood to recommend, or consideration questions.
  • Driver: The drivers in this widget are your independent variables. These can be either brand imagery questions or product questions written in a scale format. Product questions can be about reputation, performance, reliability, and more.

Additional Options

Click on the three horizontal dots in the top-right corner of your widget to view additional options.

additional options for brand drivers analysis quadrant chat widget

  • Export: Export your widget as a JPG, PDF, CSV, or TSV.
  • View data: View a table containing the data for all drivers in the widget.

FAQs