All Systems Operational
Surveys Operational
Survey Taking ? Operational
Survey Editing ? Operational
Distributions Operational
Email ? Operational
SMS (Text) ? Operational
Logins ? Operational
Data Processing ? Operational
Projects ? Operational
Administration ? Operational
Dashboards ? Operational
Reports ? Operational
Workflows ? Operational
Ticketing ? Operational
API / Developer Platform ? Operational
Website / App Insights ? Operational
WAI Project Editing ? Operational
Session Replay ? Operational
Visitor Intercept Display ? Operational
Stats iQ & Text iQ ? Operational
XM Community ? Operational
XM Directory & Contacts Operational
XM Directory Automations ? Operational
XM Directory Imports ? Operational
Directory Contacts ? Operational
Qualtrics Social Connect Operational
Web Interface ? Operational
API ? Operational
Data Processing ? Operational
External Issue ? Operational
Studio Operational
Endpoint: https://cxstudio.clarabridge.net/dashboard/ ? Operational
US Endpoint: https://studio.us1.qualtrics.io/dashboard/ ? Operational
Canada Endpoint: https://studio.ca1.qualtrics.io/dashboard/ ? Operational
Support Operational
Product Documentation ? Operational
Live Support ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2024
Resolved - This incident has been resolved. Affected workflows which had their auto-retries time out will have their executions re-ran.
Mar 28, 02:43 UTC
Investigating - We are currently investigating an issue with Workflow Webservice Tasks failing in Eastern US region.
Mar 28, 02:02 UTC
Mar 27, 2024
Resolved - We experienced an issue with web intercepts not displaying in all regions from 6:10 to 6:30 PM . This issue has been resolved.
Mar 27, 00:30 UTC
Mar 26, 2024
Resolved - We experienced an issue with EX dashboard widget failures, issues loading Participants page and Data Mapper in the European region from 3:30 PM to 4:30 PM. This issue has been resolved.
Mar 26, 21:30 UTC
Resolved - The issue has been resolved.
Mar 26, 15:10 UTC
Investigating - We are investigating problems with SSO on vanity domains (branded URLs).
Customers can still sign in by going to their base URL (ex. brandid.qualtrics.com)
This also impacts survey-taking for a very small number of instances

Mar 26, 14:56 UTC
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - The issue has been resolved.
Mar 21, 15:17 UTC
Investigating - We are currently investigating an event with the Distributions Summary not loading in the Western US and Canadian regions. Distribution sending is not affected.
Mar 21, 12:55 UTC
Mar 20, 2024
Resolved - The issue has been resolved.
Mar 20, 23:51 UTC
Investigating - We are currently investigating an issue with slower dashboard data processing in the Eastern US region.
Mar 20, 23:44 UTC
Resolved - The issue has been resolved.
Mar 20, 01:42 UTC
Investigating - We are currently investigating an issue with increased errors when calling all Distributions API endpoints in the Eastern US region.
Mar 20, 00:15 UTC
Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - The issue has been resolved.
Mar 14, 20:38 UTC
Investigating - We are currently investigating an issue with data processing latency in the Eastern US region.
Mar 14, 16:08 UTC