Qualtrics Experience Management Solutions

What is XM (Experience Management)?

Experience Management is how you manage the four core experiences of any business. It's how you:

  • Build awesome products that people love.
  • Delight customers at every touchpoint.
  • Build a phenomenal employee culture.
  • And how you build iconic brands.



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How does Experience Management work?

1

Measure & Baseline

Measure and baseline stakeholder experiences you deliver across all touchpoints.

2

Prioritise & Predict

Predict and prioritise stakeholder needs and trends. Identify key experience drivers and make smarter decisions.

3

Act & Optimise

Track progress and drive continuous experience improvement.

Loved by analysts. Trusted by customers.

G2 Crowd
Leader 2018

TrustRadius
Top Rated 2018

Temkin Group
CX Vendor 2018

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Why choose Qualtrics?

All your data
in one place

Connect all your data with APIs with Salesforce, Tableau, Marketo, Google Analytics, Adobe Analytics and more.

Best-in-class
security

With secure data centres, access control, cloud infrastructure, high-end firewalls and network security, all your data is safe and available for your eyes only.

Advanced features
made simple

In just a few clicks, view your data on customisable drag-and-drop dashboards, powered by some of the most advanced analytics on the planet.

Access and upload data from anywhere

With a cloud infrastructure, you can access and upload data wherever your customers are. With redundant data storage and 99.7% uptime since 2010, you’ll always have access.

The only survey platform you’ll ever need

From simple one-off surveys to sophisticated global experience management solutions – Qualtrics scales with your ambitions. Our survey platform powers everything from market research projects to customer experience, product testing, employee experience and brand tracking projects. Trusted by 9,000+ businesses and institutions worldwide, including over 80% of the Fortune 100, our survey software helps them optimise the four core experiences of business: customers, employees, products, and brands.

survey software integrations

More than 9,000 brands and 99 of the top 100 business schools use Qualtrics

“Prior to implementing Qualtrics, Volkswagen Group Australia measured only customer satisfaction. With the migration to Qualtrics Volkswagen Australia has taken the opportunity to further evolve our customer experience program.”
“The bank chose Qualtrics to support our VoC program because we needed a partner that would let us grow the program in an evolutionary manner. We started small and added different metrics, surveys, and channels as the program grew. We are continually extending the program to iterate and improve our processes, and to make sure we are engaging with customers with relevance and deriving tangible insights.”

Meet the software that powers more than 1 billion surveys each year!
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