XM Knowledge Base
The Pandemic and Employee Experience
A new study conducted by Quartz and Qualtrics sought to understand how global employees’ experience of company culture had changed since the pandemic began. The study shows continued racial tension in the workplace, burnout among employees, optimistic signs for remote company culture, and concerns about reopening physical workplaces.
of workers feel that company culture has improved since the beginning of the Covid-19 pandemic
Young workers are more optimistic about culture improvements
Millennials are twice as likely as Baby Boomers to say their company’s culture has improved
of people say that they've felt more purposeful in their work since the beginning of the COVID-19 crisis
Culture correlates with feelings of purpose
Improved company culture and finding purpose in work go together. The graph below shows the portion of each group that has felt more purposeful in their work since the crisis began:
| 0% | 100% |
|---|---|
| Company culture has improved since COVID-19 | |
| Company culture has deteriorated since COVID-19 |
of people like working from home
of people dislike working from home
of people are interested in working remotely some or all of the time going forward
Black and White workers do not align on how they view equality at their companies
The graph below whos the portions of white and black workers who say their company does not treat people of all races equally
| 0% | 20% |
|---|---|
| Black workers | |
| White workers |
Black workers in the USA are 3.8X as likely as white workers there to say their company does not provide equal opportunities for different groups
of people report that they’ve felt burned out since the beginning of the COVID-19 crisis
Married people are 29% more likely to have experienced burnout than those who are divorced