XM Knowledge Base
Customer Success
Working in Customer Success at Qualtrics puts you in the center of Customer Obsession for our team. The Customer Success team has a number of different career paths available, giving people the opportunity to join Qualtrics at the right time for their careers and plans. You will find stories from the global Customer Success team about careers, unique experiences, and more!
Join the Team!Dane, Technical Account Manager: when work works
I've always wanted to make a positive impact on the people I work with. Being a Qualtrics TAM allows me to be a source of assistance whenever necessary. Being surrounded by other kind and like-minded ...
By Qualtrics Life
カスタマーサクセスディレクター | 石本 夏美
日本で生まれ育った私ですが、小さな海外輸入会社を立ち上げた両親は子供に英語ができるようになって欲しいという強い願望から、当時は知られ...
By Qualtrics Life
Experience at the center of everything: Rumi, Senior Customer Success Consultant
"Experience" is everything to me. I believe it matters in both personal & professional lives, and that's the reason why I decided to join Qualtrics. Being a mother of a two-year-old daughter, I am...
By Qualtrics Life
Erica, Principal Customer Success Consultant: Problem-solver
I love people, and I love working to understand and solve problems. I started my career in the marketing space because I enjoyed digging into consumer data, pulling out insights, and using those to sh...
By Qualtrics Life
Goal: Disruption. Aaron, Principal Customer Success Consultant
I have always been a huge fan of Clayton Christensen and his "disruptive innovation" theory. Prior to joining Qualtrics, I worked at one of our largest competitors in the XM space (Medallia). It has b...
By Qualtrics Life
Career growth at Qualtrics: Lindsey, Customer Success Scale Associate
I finished up college with one goal in mind - to recruit for Qualtrics. I didn't apply anywhere else and was lucky enough to land my dream job. Why Qualtrics above all else? You can’t fake it. I kne...
By Qualtrics Life
Cathy, Junior Consultant, Xccelerate, shares her QMobility experience
There comes a time in a person’s career when their current job and their long-term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay wit...
By Qualtrics Life
Grant Talks Solving Problems as a Customer Success Consultant
I feel strongly that as consumers (and really, as humans) we are not very good about operating on a short-term timeline. We don't always live in the moment. The ability for a customer to feel satisfie...
By Qualtrics Life
Memorable experiences with Melissa, Principal Customer Success Consultant
I have always been drawn to the hospitality industry, where I began my career, because of its ability to create memorable experiences for people. I left the industry not because I didn't love it anymo...
By Qualtrics Life
