Jacqueline, CX Senior Technology Consultant, a story of QMobility

There comes a time in a person’s career when their current job and their long term ambitions no longer complement each other. It often leaves an individual at a crossroads where a desire to stay with a company clashes with a lack of access to jobs that further their career, or where a company’s thought processes about career progression inhibit that person from staying. And while there is perhaps no company that can design an employee experience that prevents the loss of incredibly talented people at every step, creating the space and direction for internal talent growth presents an opportunity for a person to maximize their impact and their growth potential where they are. 

However, internal mobility opens a variety of concerns within teams, including talent gaps, diversifying and developing culture, and transition times. Balancing the absolute need to develop the talented people in a team with the inevitable impacts of an internal move means that internal mobility shouldn’t be a casual act. It is an opportunity for the development of a program that keeps employee experience at its heart. Enter Q-Mobility; the custom-designed internal mobility program meant to enable Qualtricians in their efforts to pursue fully-realized career paths. We’ve reached out to some of the Q-Mobility participants to ask them to share about their experience. Introducing Jacqueline and her story of “Why Qualtrics: Q-Mobility Edition.”

How long have you been with Qualtrics and what was your first role here? 

I have been here for 6 years, and I started as a Product Specialist in QUni (Qualtrics University).

How many roles have you held in total during your time with Q?

Three. 

What’s your current job title?

CX Senior Technology Consultant.

Can you tell us the story of what inspired your most significant career move at Q?

After completing my Lighthouse vision with my manager, I reviewed my long term career goals and defined the ideal role based on my strengths and preferences. 

Reviewing my long term goals inspired me to take some annual leave and complete a Lean Six Sigma Certification - Green Belt. I really enjoyed the course and the opportunity to learn. I decided the role and direction I wanted to move in, and then discussed this with my manager before I began to review teams within Qualtrics that could offer me the experience I wanted. 

I shadowed the XMS Team, spoke with management, and eventually decided this was the right role for me. 

This role is challenging but a great change that is more in line with my long term career vision. 

Can you list the top 3 skills that helped you succeed in making the change to your new role

1: Technical Experience 

2: Project Management Certifications 

3: Senior Stakeholder Management Skills

What’s been the biggest surprise and/or learning curve in your new role so far?

The biggest surprise moving to the XMS Team was timesheets, logging all activities, and working toward a billable utilisation goal. It was a huge transition, to begin logging all my activities at work, however, I now see huge advantages with the ability to analyse tasks that are taking a lot of time etc. and how timesheets can be used to ensure you utilise your time effectively. 

Based on your own experience, what advice would you give around career development at Qualtrics?

1. Always have a long term goal in mind. I would recommend focusing on your career vision in terms of role instead of focusing on levels and promotions as your primary goal.
2. Invest in your own career development upskilling where necessary, shadowing other teams and involving yourself in cross-functional projects.

While we have been (and will continue) constantly iterating on the Q-Mobility program, there’s nothing like a first-hand account to share some of the experiences we’ve had with the program so far. You’ll be able to find more stories about internal career movement at Qualtrics by clicking “Q-Mobility” at the bottom of this blog.

Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

	Jacqueline is an alumnus of the National University of Ireland, Galway, and started her career at Qualtrics.

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