Qualtrics Life https://www.qualtrics.com/qualtrics-life Thu, 16 Dec 2021 05:15:52 +0000 en-US hourly 1 https://wordpress.org/?v=5.8.1 Zig, CEO, talks choosing Qualtrics https://www.qualtrics.com/qualtrics-life/ceo-provo-zs/ Tue, 14 Dec 2021 19:25:46 +0000 https://www.qualtrics.com/qualtrics-life/?p=49951 “We're building Qualtrics as a place where we care deeply and act like owners. There's a lot of fulfillment that comes from that. When you start to think of it that way, you personally grow differently as well,” says Zig Serafin, CEO of Qualtrics. We sat down with Zig to discover why he is All […]

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]]> “We're building Qualtrics as a place where we care deeply and act like owners. There's a lot of fulfillment that comes from that. When you start to think of it that way, you personally grow differently as well,” says Zig Serafin, CEO of Qualtrics. We sat down with Zig to discover why he is All In on the company. And from an immigrant’s childhood in Southern California through being named Qualtrics CEO in 2020, Zig takes being All In very seriously.
Zig Serafin joined Qualtrics in 2016 after a 17-year career at Microsoft. After leading global operations as COO and helping guide the successful acquisition of Qualtrics by SAP in 2018, Zig was named CEO in 2020, just in time to take the company public. Today the company has nearly 5,000 employees around the world and has guided to more than $1 billion in revenue in 2021.

Simple question to start: Why Qualtrics?

Qualtrics as a company has always had the desire to do something that is amazing– to change the world. When I was first considering joining, one of the things that stood out was the transparency of co-founders Jared and Ryan Smith. We spent about 12 months getting to know each other. They showed me everything that was going on in the business and how they wanted to grow this company. There was a trust there. So many things had to go right to make it possible. In the case of Qualtrics back in 2016, they were growing the customer base quickly and it was clear to me that this was a company that was on a roll.

So was there a moment you knew you had ‘to have the job’ at Qualtrics?

Back in 2016, I first met Jared Smith and I already had a ton of respect for the nature of the technology problem and business Qualtrics was working on. We used Qualtrics at Microsoft, and I deeply appreciated the need for human insight to help improve product, customer and employee experiences. I flew out to Utah to meet more of the team and spend time getting to know each other as people. I homed in on four things:
  1. The tech. I dug into how the Qualtrics platform was designed and where they needed to take the architecture next. The technology was amazing and, importantly, it was ready to scale to a true enterprise platform.
  2. The customers. One of the unique things that Qualtrics had going - and this is something that you rarely see in companies - is there was this customer relationship that was about landing at the departmental level and then expanding across departments. This is really hard to create because the product has to be engineered to accommodate that. But once customers find the value, it spreads. I found that fascinating because I'd only seen a few companies previously that had done that. One was Salesforce, and I saw Qualtrics in that same zone.
  3. The culture. Culture is sometimes peripheral for companies. Sometimes they put it up on a poster and they're like, “Hey, this is what our culture is,” and then you walk into the organization and it’s clear they have issues. At Qualtrics I saw a culture that was genuinely alive as I met people and interacted.
  4. The stakeholders. Who makes all of this possible? It's the shareholders, the founders, the employees, and the board. What I found was that there was a lot of consistency among each of them, how they led their lives as individual human beings, and in the culture of the company.
Anytime you consider a new responsibility, look for these. Each of those four things all had to be there in order for it to feel like this was going to be right. And with Qualtrics they were.

You moved to Utah for Qualtrics, right? What did your family think of the move?

We moved from Seattle and went all-in on Utah because there was only one headquarters at that time. Of course, if you look at Seattle today, we have Qualtrics Tower downtown, and it’s a dual headquarters model with almost 1,000 employees there. I like both places - I love Washington and I absolutely love Utah. There's a lot of cool things about both. We didn't get serious about Qualtrics until around August of 2016, and then my kids didn't find out until the end of August. They're thinking they're going to continue their next school years in Washington and all of a sudden: “Hey guys, surprise!” But we brought them to HQ and that's all it took. They got to walk into this cool building and saw the scooters, the ice cream machines, the garden, and it was a thousand questions from there. That was the beginning of a new adventure.

What word would you use to describe yourself?

I would describe myself as somewhat intense. I’m intense about winning, about doing things in life, about taking care of each other, about getting things done right for our customers, about self-development and about helping others to develop. I think life is short, so my intensity is an open invitation to come join me. I love to win together with a team.

We know that failure exists for every person, but failures for a CEO seem like a bigger deal. What’s a notable failure you’ve been part of, and how do you reflect on it now?

I think failures, for me, happen almost every day; there’s always something I feel I can do better. A failure that stands out was when I first joined Microsoft. The group that I joined was building this next-generation product. Five days into my time there I was in my first Bill Gates review. You learned a lot about yourself in those. In that first review meeting, we went in well prepared, but we lacked the confidence and conviction in what we were building. I think we knew there were several strategic flaws in our plans. Naturally, Bill poked holes in the strategy. Shortly after we all made the decision to stop that project, and I had to find a new role in Microsoft. The learning moment for me is don't ever be afraid of following through on what you believe. And don’t be afraid to make hard decisions. You will always find that people will respect you for that and will later embrace you.

You’ve spoken before about how important self-care is from your perspective, and how neglecting self-care is a form of failure. Tell us more?

It’s tempting to say, “Failure is all about work decisions.” But there's also a failure that I had where, for about 5 years, I failed to take care of myself. We were working really hard, the kids were young, and the last thing I did was take care of my own balance, my own health, and my own well-being. This showed up in many negative ways. It showed up in the way I interacted with my family, it showed up in the way I worked with colleagues, especially under pressure. Taking care of yourself, living with balance, and investing in yourself long-term are huge. I had a highly-respected leader sit me down and say, “I just want you to know we want you here for the long run, so don't burn yourself out.” It was a really interesting point in time because he wasn't actually telling me, ”You need to go take care of yourself” or “You need to do this or that.” It was more of an “aha” moment, and I took away a lesson that you have to invest in your total well-being. If you do that, lots of good flows.

What’s one skill or trait that you think has been most important to your career?

About 15 years ago I was being considered for an executive-level role at Microsoft. I remember having a sit down with my managers and they came at me and said, “You really need to work on empathy.” I thought, “What are you talking about? I'm getting it done, just look at the results.” It was like getting hit by a bus. I didn't understand it. I thought, “I care about people, I take care of my people, and the people I try to work with,” and so on. But my managers were right, and it was an important lesson for me. Empathy shapes your behavior and intentions toward others. And we all can improve. I continue to work on that because I think it's one of the most important leadership traits. If you can connect and relate to other people, all types of people, it will make you a better human being. It's going to make you a better employee and it's going to make you a better teammate. You're going to be able to do things far beyond what you think you could achieve on your own. This is because your ideas become so much better as you bring people together and bring out the best in the combination. This all starts with empathy.

Every leader out there is talking about diversity being important to them, Qualtrics included. Why is it important to you to see our team be made of diverse individuals?

When I look at the issues of how Black people are treated, at how the Asian and Pacific Islander communities face discrimination and experience hate crimes, they matter to me not only personally but create a negative chemical reaction in me. My mom and dad came to California from Eastern Europe. I only spoke Polish until I got to elementary school, and being accepted by others was super hard. I learned a lot, developed friendships with people who also had similar hardships and I learned from many experiences that shaped my view of the world at a very early age. It gave me a small sense of what it’s like to be different, to have to struggle for acceptance. But I was taught to love. I was taught to respect and support every human being, and that's just how I see the world. I’m no better than any other human being and I have the responsibility to help and support other human beings. Everyone deserves that. If you connect that feeling I have personally to our vision for Qualtrics, we believe in being a community with diversity that matches the world around us and inclusion that exceeds it. This is what being One Team, one of our core company values, really means. It's important that we're actively anti-racist and that we're actively against injustice. You can't do that unless you actually shed the perspective you have of yourself and how you've grown up. This enables you to begin to step into other people's shoes and start connecting.

You emphasized how important Qualtrics’s culture was to you in deciding to join. Talk to us about how you see that come to life with the team.

One of the greatest ways in which we can end up undermining our company is if we end up hiring people that aren't All In on understanding what it means to be a part of living and breathing the culture. What makes this place special is the TACOS culture. [TACOS stands for Transparency, All In, Customer Obsessed, One Team, and Scrappy.] The cool thing about TACOS is - even as the world's been changing around us - you can always map actions back to the parts of the TACOS. Everybody at Qualtrics owns the responsibility for growing our culture. They get an opportunity to be a part of the interview process or recommend people they think will grow the team. But everything starts with culture in a very deep way. If there's one thing that keeps me up at night, sometimes it's thinking about how we can grow as a company so that our core, our culture, stays very much alive, even as we add hundreds of new people to our team every few months. I worry about how that translates; especially when you don't get to all be physically together at the same time and are in these digital spaces. These of course are opportunities to innovate on these new experiences.

What do you think is a principle that Qualtrics lives out well that you want to see our team continue to have?

It's an ownership mentality. When Qualtrics was founded, the Smiths started the company with no investment; they built this like it was a part of their family. They maintained that sense of ownership even as they invited other people to be a part of it, as investors became part of the company. It’s a deep principle. When I was a kid, I worked for a small business, a construction company owned by an Italian family. This family was really scrappy, but they were deeply intentional about the way they treated their customers and about the quality of the product. They would do whatever it took to be able to make sure the job was done right. They would stand back after the job was done and they would be proud. It affected their decision-making: how they spent money, how they treated the equipment they had, and how they treated each other. They knew each other as friends and family, and I was a small part of this work family. To me, that's what an ownership mindset is about. Even when you're 4,500 employees and growing, if we can maintain that together, then we each feel like it's our store, it's our market, it's our company, and we care for our customers like they’re a part of our family. We're building Qualtrics as a place where we care deeply, and there's a lot of fulfillment that comes from that. When you start to think of it that way, you personally grow. Ownership runs deep in the veins of some of the most successful people in the world and at Qualtrics.

If you could pick one job at Qualtrics to do for the next month what would it be?

I'll give you two answers to that. I'd say any job that is customer-facing because I am fulfilled through the real world and what you get to do for people. But I also think a really cool job would be getting to be in every single job over 30 days.

What’s something about you that everyone should understand?

I grew up on a small orchard as a kid. I remember coming home from kindergarten one day and my dad was on our property with a shovel and he said, “You're going to help me plant these trees.” And we planted a lot of trees! Eventually, we had over 600. I remember counting them during long weekend days where we watered them by hand but also enjoyed eating and sharing avocados, citrus and the tropical fruits we grew from this orchard. I learned early the rewards of hard work and what comes from nurturing something you love.

Who inspires you?

Inside the company, I get my inspiration from people who are closest to our customers. Our Services teams, Sales, Customer Success, Solution Strategists, XM Scientists, our Product Managers, our Engineers, our User Experience teams, and anyone else working with our customers. They’ve got the heart of the customer on their sleeve all the time. I get inspired by people who I see truly understand our customers, what they’re trying to solve, and what it translates to for them in their own lives and the lives of their own customers. I get inspired by those moments. And in my personal life, it’s my mom. She has always been someone who is an inspiration - who I look up to. She's very, very different from me but is a person who taught me a work ethic and scrappiness. She taught me sacrifice in everything she did to support our family while working two, sometimes three jobs as she raised our family. She also inspired me to learn. She came to the U.S. with teaching credentials from Europe. However, in the U.S., her first job was as a janitor at UCLA hospital. She eventually became a nurse but it wasn't easy getting there as someone who also had to learn English. I think of her as an example no matter what time or what stage I’m in life. She has shaped who I am and who I hope to continue to be. Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.
Zig started his career at Tellme Networks and came to Qualtrics from Microsoft. Zig’s family had a tree farm while he was growing up, with over 600 trees on it!
 

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]]> https://www.qualtrics.com/qualtrics-life/ceo-provo-zs/zigfinal-copy/ カスタマーサクセスディレクター | 石本　夏美 https://www.qualtrics.com/qualtrics-life/customer-success-leader-tokyo-ni/ Wed, 01 Dec 2021 15:00:38 +0000 https://www.qualtrics.com/qualtrics-life/?p=49909 日本で生まれ育った私ですが、小さな海外輸入会社を立ち上げた両親は子供に英語ができるようになって欲しいという強い願望から、当時は知られていなかったインターナショナルスクールを見つけ、私と兄を小学校から高校卒業まで通わせてくれました。当時私が通った聖心インターナショナルスクールは70カ国を超える国籍の生徒が在籍しており、多様性を当たり前のように認め合う環境の中で、非常に恵まれた楽しい学校生活を送ることができました。それから米国の大学に進学し、帰国後は日系大手総合商社、その後外資系大手コンサルティング会社にて米国本社で5年、日本支社では 10 年働きましたが、クアルトリクスはそのインターナショナルスクールの環境に最も近いと感じます。それぞれの役割、バックグラウンドや働き方も違うけど、同じ目標に対してみんなで協力し合えるクアルトリクスのグローバルな環境が、私は大好きです。 クアルトリクスでどうしても働きたいと思った理由を教えてください。 LinkedInでこの「Why Qualtrics」の記事をたくさん見つけて読んだからです。実は日本語版を書くのは私が初なのですが、、世界中の多くのクアルトリクス社員が自らこの記事を書いています。2人の息子を持つワーキングマザーなのである私は、前職ではダイバーシティや採用活動の宣伝の為にインタビューを受けることが多かったのですが、全て業者が書き下ろしを担当していました。自ら時間をかけ、自分のクアルトリクスの経験を記事にしている従業員のエンゲージメントの高さに、驚きと関心を得ました。 クアルトリクスに興味をもった理由を教えてください。 私のコロンビア大学院の修士論文は「Experiential Learning」「体験学習」についてだったのですが、人間って体験によって変われるんです。どのような体験を与えるかで人への影響度が変わるんだとしたら、クアルトリクスは、まさにそれをデータで証明して、より良い体験を実現する為に存在する会社です。 クアルトリクスで働いて最も驚いたことはなんですか？ One Teamの文化です。クアルトリクスの TACOS文化 は驚くほど会社に浸透しています。例えば、お客様を支援する私のカスタマー サクセスチームでは「One teamで頑張ろう」とか「One teamで乗り切ろう」と、別々の組織に所属するメンバーがアカウント チームとして集結し、声を掛け合っています。ロジカルなお客様のサポートプロセスや、組織上の役割分担があることも大事ですが、それだけでは対応できないことも多くあるのが現実です。その時に底力を発揮できるかは強い企業文化に掛かっているのだと、肌で学ぶことができました。 クアルトリクスで働くことを検討している人、又は、貴方のようなキャリアを歩もうとされている人へのアドバイスはありますか？ 「母親だったら子供に〇〇してあげなさい」「女性で、ましてや子供がいたら、多忙な〇〇業務はできない」等、自分の家族も含めて色々な人から、自分はこうあるべきだと言われてきたように思います。その都度罪悪感を感じたり、諦めかけたりしましたが、それは他者の考えであり、自分はどうしたいのかということを大事にするべきだと学びました。 クアルトリクスの Chief People Officer の Julia Anas は本当に素敵な女性で、私と同じ年頃のお子さんが2人いらっしゃいます。最近彼女から教えてもらった「今日の悪かった出来事と良かった出来事」を話し合う遊びを、7 歳と 10 歳の息子たちと寝る前に必ずやるようになりました。たった 15 分の時間でも、子供たちの学校での様子が前よりも分かるようになり、子供たちも私の仕事について興味を持ってくれるようになりました。時には「ママ、あのメガネをかけたお客さんからまた怒られてない？」と心配もしてくれます（笑）。どうしても時には仕事が忙しくなり、家族と一緒にいられる時間が少なくなってしまいます。でも、こんな風にたった 15 分だけでも質が高い時間を毎日過ごせることで、心の繋がりを感じることができるようになりました。ぜひ、お試しあれ！ I was born and raised in Japan, but my parents, who started a small overseas import company, founded an international […]

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]]> クアルトリクスでどうしても働きたいと思った理由を教えてください。 LinkedInでこの「Why Qualtrics」の記事をたくさん見つけて読んだからです。実は日本語版を書くのは私が初なのですが、、世界中の多くのクアルトリクス社員が自らこの記事を書いています。2人の息子を持つワーキングマザーなのである私は、前職ではダイバーシティや採用活動の宣伝の為にインタビューを受けることが多かったのですが、全て業者が書き下ろしを担当していました。自ら時間をかけ、自分のクアルトリクスの経験を記事にしている従業員のエンゲージメントの高さに、驚きと関心を得ました。

クアルトリクスに興味をもった理由を教えてください。

私のコロンビア大学院の修士論文は「Experiential Learning」「体験学習」についてだったのですが、人間って体験によって変われるんです。どのような体験を与えるかで人への影響度が変わるんだとしたら、クアルトリクスは、まさにそれをデータで証明して、より良い体験を実現する為に存在する会社です。

クアルトリクスで働いて最も驚いたことはなんですか？

One Teamの文化です。クアルトリクスの TACOS文化 は驚くほど会社に浸透しています。例えば、お客様を支援する私のカスタマー サクセスチームでは「One teamで頑張ろう」とか「One teamで乗り切ろう」と、別々の組織に所属するメンバーがアカウント チームとして集結し、声を掛け合っています。ロジカルなお客様のサポートプロセスや、組織上の役割分担があることも大事ですが、それだけでは対応できないことも多くあるのが現実です。その時に底力を発揮できるかは強い企業文化に掛かっているのだと、肌で学ぶことができました。

クアルトリクスで働くことを検討している人、又は、貴方のようなキャリアを歩もうとされている人へのアドバイスはありますか？

「母親だったら子供に〇〇してあげなさい」「女性で、ましてや子供がいたら、多忙な〇〇業務はできない」等、自分の家族も含めて色々な人から、自分はこうあるべきだと言われてきたように思います。その都度罪悪感を感じたり、諦めかけたりしましたが、それは他者の考えであり、自分はどうしたいのかということを大事にするべきだと学びました。 クアルトリクスの Chief People Officer の Julia Anas は本当に素敵な女性で、私と同じ年頃のお子さんが2人いらっしゃいます。最近彼女から教えてもらった「今日の悪かった出来事と良かった出来事」を話し合う遊びを、7 歳と 10 歳の息子たちと寝る前に必ずやるようになりました。たった 15 分の時間でも、子供たちの学校での様子が前よりも分かるようになり、子供たちも私の仕事について興味を持ってくれるようになりました。時には「ママ、あのメガネをかけたお客さんからまた怒られてない？」と心配もしてくれます（笑）。どうしても時には仕事が忙しくなり、家族と一緒にいられる時間が少なくなってしまいます。でも、こんな風にたった 15 分だけでも質が高い時間を毎日過ごせることで、心の繋がりを感じることができるようになりました。ぜひ、お試しあれ！
I was born and raised in Japan, but my parents, who started a small overseas import company, founded an international school that was unknown at the time because of their strong desire for their children to be able to speak English. They let me go from elementary school to high school graduation. The Sacred Heart International School I attended at that time enrolled students from more than 70 countries, and I was able to live a very blessed and enjoyable school life in an environment where diversity was taken for granted. After that, I went to a university in the United States. After returning to Japan, I worked for a major Japanese general trading company, then a major foreign-affiliated consulting company for 5 years at the US headquarters and 10 years at the Japanese branch office. I feel that Qualtrics resembles the environment that I had at the International School. Although each person’s role, background, and way of working are different, everyone is working together towards the same goals and that is why I love Qualtrics so much.

What was the turning point where you knew you 'had to have the job' at Qualtrics?

I found and read a lot of these "Why Qualtrics" articles on LinkedIn. Actually, while I am the first to write a Japanese version, many other Qualtrics employees around the world have written their stories as well. As a working mother with two sons, in my previous job I was often interviewed to promote diversity and recruitment activities, but all of them were written by the vendor. I was surprised and interested in the high level of engagement of the employees who personally took the time to write about their Qualtrics experience.

What attracted you to Qualtrics in the first place?

My master's thesis at Columbia University was about "Experiential Learning" - human beings' ability to learn and change based on their experience. If the degree of influence on people changes depending on what kind of experience you give, Qualtrics is a company that exists to prove it with data and realize a better experience.

What has surprised you most about working at Qualtrics?

One Team culture. Qualtrics' TACOS culture is surprisingly pervasive in the company. I often see members from different teams come together as an account team and saying, "Let's get through this customer issue as One Team". It is important to have a logical customer support process and organizational division of roles, but the reality is that there are challenges that go beyond that. That is when I was able to experience first hand that strong corporate culture is needed to step up and demonstrate its strength.

Any tips for someone who is considering a role at Qualtrics? Or advice for someone looking to get into a career like yours? Tips for someone in general?

As a working mother, I feel that I was told by various people including my family about how I should be as a working mother such as, “you should do XXX for your child", or " you won’t be successful in this demanding role." Although I used to feel guilty or felt like giving up, I learned that that is what others think and what matters is what I want to do. Julia Anas, Chief People Officer of Qualtrics, is such a great role model and has two children around the same age as me. Before going to bed with my 7- and 10-year-old sons, I started playing "the highs and lows of the day” that she recently shared. In just 15 minutes, I became more aware of what my children were doing at school and they too became more interested in my work. Now sometimes my older son asks me, "Mom, is that customer with glasses angry again?" (Laughs). At times my work keeps me busy and I have little time to spend with my family. However, spending quality time every day for just 15 minutes like this has made me feel connected to my children . Please try it out! Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.
Natsumi is an alumnus of Tufts University and Columbia University.
 

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]]> https://www.qualtrics.com/qualtrics-life/customer-success-leader-tokyo-ni/img_1409-1/ Profile of a People Leader: Stephen Kelly https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-stephen-kelly/ Thu, 11 Nov 2021 17:00:15 +0000 https://www.qualtrics.com/qualtrics-life/?p=49886 This interview took place shortly after we announced our 2020 People Leader of the Year awards. Stephen won the award as a manager of research services operations and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over […]

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]]> This interview took place shortly after we announced our 2020 People Leader of the Year awards. Stephen won the award as a manager of research services operations and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over to this story. We had the opportunity to get to know Stephen better and discuss his leadership philosophy, how he measures success as a leader, and get some fun insights into the things that drove him to become a leader. Qualtrics Life (QL): Tell me a little about your career journey, how you ended up here at Qualtrics as a leader. Stephen Kelly (SK): Before Qualtrics, I worked at Kantar. I was there for over 12 years and spent about 10 of those years as a people manager. My role was very much related to what we do in Research Services. My current manager, Joel, connected with me on LinkedIn. Once I heard the vision for Qualtrics and Joel's vision for what we are doing in Research Services I was sold. I joined the team back in 2018 and we have grown from 7 to 28! QL: When did you know you wanted to be a people leader? SK: When I started doing it! I was assigned to hire one direct report, so once I started interviewing lots of people from different backgrounds, started getting to know them, and then helping them after they were hired, I thought this was for me. QL: Why did you choose Qualtrics to be part of your journey as a people leader? SK: I think there were two things: TACOS and the growth. I love TACOS, the Qualtrics values, and they align with how I like to work and manage a team. Then I was really excited about taking on a small team and growing it. I started out with a team of 7 rockstars and now have a team of 28. It's been so much fun! QL: What’s your personal leadership philosophy or style? SK: It's probably a bit of a cheesy answer but I just try to be me. I try to be a good role model for my team and demonstrate what “good” looks like. We hire really smart, hard-working people so I trust them to do a good job. I like to stretch my team members as I think that is the best way to grow, but I genuinely care about them and try to lead with empathy. QL: How do you measure your success as a leader? SK: My main focus is on my Employee Engagement and Manager Effectiveness scores. They are my number one goal every day when I start work. I always try to improve areas I'm not strong in and maintain areas in which I’m doing well. QL: Are there any highlights or memories from your time as a leader last year that stick out to you? SK: This starts with a big lowlight! COVID19 and the global pandemic completely changed how we work. One day I was in the office with my team and the next I was alone in my home office! This took me completely out of my comfort zone as a manager, and I initially struggled with how to lead the team. After a while, I realised the main thing was to focus on working with people on a human level. Everyone was affected differently by the pandemic, and so rather than thinking of a one size fits all approach, I looked to see how I could help each individual where needed. The team responded well and delivered phenomenal results. QL: What does this award mean to you? SK: Of all the years I've worked, 2020 was the most challenging as a result of the pandemic. I always liked to be in the trenches with my team but now that was taken away, so trying to support them as best I could without really knowing if it was working, was hard. The award means that some of the things I did worked, so I'm really happy to achieve it. QL: What would most people be surprised to learn about you? SK: Hmmm... I guess two things in one. I run a lot and have taken up ultra-running since the beginning of the pandemic. I recently completed an 80km race and intend on going further again next year. Long runs can be a bit hard on the brain so I listen to a lot of books. I guess the other thing about me that people might not know is that I'm a bit of a sci-fi geek too and have listened to hours and hours of sci-fi books over the last 2 years!   Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

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]]> https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-stephen-kelly/stephenk-2/ 3 years of Military Friendly® recognition for the Qualtrics team https://www.qualtrics.com/qualtrics-life/military-friendly-2022/ Thu, 11 Nov 2021 15:00:56 +0000 https://www.qualtrics.com/qualtrics-life/?p=49899 For a third year, the Qualtrics team has been recognized by Military Friendly® on their annual list of employers dedicated to serving the military community. Military Friendly® assesses companies in 4 categories: Military Friendly Employers, Military Spouse Friendly Employers, Military Friendly Supplier Diversity Program, and Military Friendly Brand. Within their assessments, they are looking to […]

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]]> For a third year, the Qualtrics team has been recognized by Military Friendly® on their annual list of employers dedicated to serving the military community. Military Friendly® assesses companies in 4 categories: Military Friendly Employers, Military Spouse Friendly Employers, Military Friendly Supplier Diversity Program, and Military Friendly Brand. Within their assessments, they are looking to acknowledge companies’ efforts in creating sustainable and meaningful career paths, community outreach, brand enthusiasm, and enduring partnerships with the military community. The Qualtrics team is delighted to have been recognized in 3 of 4 categories: Recognition as a Military Friendly Brand, a Military Friendly Employer, and a Military Spouse Friendly Top 10 Employer means that Qualtrics has hit specific thresholds in how we recruit, develop, and continuously reattract veterans and military spouses to our business. Our executive sponsor for the veterans' group, Russ Laraway, shared his reaction to the receipt of the award: “It makes me so happy to be recognized as a Military Friendly Employer. It's no secret that transitioning out of the military can be a real challenge for veterans and their families. To know that we're doing our own small part to help ease that shift for veterans means we're not just paying lip service to ideas like ‘Semper Fidelis,’ but truly living up to such aspirations. I am so proud to be on this list, and I know we have so much more work to do.” We have seen our support of our veteran community improve year after year. One of the ways we have continuously sought to support our military community is through our military veteran group. The group has established a network of veterans and allies. They gather to not only provide support and camaraderie but also to ensure our military population has a voice in the employee experience at Qualtrics. The group has been there for one another through deployments, returns to work, and as family and friends of our veterans and allies have had their own military experiences. Beyond this, the Qualtrics team has developed a range of resources to improve the experiences of our veterans and service members. From building out support documentation to ensure managers are prepared to support their service members to our first hires through the Skillbridge Program in 2021, we’ve made strides to close the gaps for the members of our team that are on active duty. For our veterans and the rest of the Qualtrics team, we’ve implemented a wellness bonus program that is starting in 2022. This will allow our team to prioritize their wellbeing in a variety of ways - from gym memberships to mental health support. We consider this work to all be part of the kind of necessary and expected evolution that comes with bettering an employee experience. There will always be progress that needs to be made, but as we hold ourselves accountable to the feedback of the Qualtrics team we know each time we iterate on our programs that we will have done what our team needed, and that’s what counts. To learn more about our military veteran community, you can visit their profile and read stories from its members. Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

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]]> https://www.qualtrics.com/qualtrics-life/military-friendly-2022/veterans-day-blog_military-friendly-award_instagram-copy/ Celebrating Veterans Day: Beyond the uniform https://www.qualtrics.com/qualtrics-life/veterans-day-2021/ Wed, 10 Nov 2021 23:00:21 +0000 https://www.qualtrics.com/qualtrics-life/?p=49892 Veterans Day is supposed to be “the happy one.” The other main holiday for the Armed Services is Memorial Day, which focuses on those who lost their lives while serving their country. The focus on Veterans Day is on celebrating service. However, the veteran community is in the middle of coming to grips with the […]

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]]> Veterans Day is supposed to be “the happy one.” The other main holiday for the Armed Services is Memorial Day, which focuses on those who lost their lives while serving their country. The focus on Veterans Day is on celebrating service. However, the veteran community is in the middle of coming to grips with the complicated legacies of the wars in Iraq and Afghanistan. Our veterans, of these conflicts and of historical conflicts such as the Korean and Vietnam Wars, are trying to process these events. Many are asking themselves, where is the light? How can we find positivity in all of the chaos? As veterans at Qualtrics, we realize that we are blessed. We have made it further professionally than a lot of us thought we would when we were serving. That is not the experience of many in the veteran community though. I was a Mortarman in the Marine Corps infantry. Most of my peers did not go to college after their enlistment and many more have lingering mental or physical issues from their time in service. Inside of our relatively small veteran community at Qualtrics, we have an incredible breadth of experiences. While all of us are veterans, what the word means to each of us has different connotations. The goal for the Qualtrics veteran community, in a way, is to “lift as we climb.” As people who signed up to serve others, their community, and their country, we have come to realize that our service journeys are just beginning. Having been graced with strong support systems and opportunities, I have arrived at success and now have the chance to light the path for others. All of us do. At the Qualtrics veteran community we often share this phrase, “every act of kindness has a ripple effect with no logical end.” We use it to remind ourselves to give back. Today, we encourage you to join us in the spirit of service. We ask that if you have a veteran in your life that you take some time to appreciate and support them. If you do not have someone who has served in mind, we ask that you instead find a group that focuses on supporting veterans and consider contributing to their cause. I have learned, through trial and mentorship, that helping others also helps to heal yourself. The implication here is that supporting a veteran is not just buying coffee for someone in uniform. It’s about being empathetic and patient, and understanding that the experiences of others are not your experience or feelings. To try and understand is key. From understanding you can move to helping. At the end of the day, for all of us who signed up and wore the uniform the spirit of service lives within us. This Veterans Day, find a cause that motivates you and put your own service towards uplifting others in your community. Semper Fi, Max Dreyer
Additional resources to help Veterans Crisis Line — Call, chat, or text caring, qualified responders from the Department of Veterans Affairs National Suicide Prevention Lifeline — Call or chat for free and confidential emotional support for suicidal crisis or emotional distress 24 hours a day, 7 days a week How to support veterans (USA Today) — Useful article from USA Today with more tips and advice on supporting veterans Afghanistan: Let’s Talk About It (VA) — A list of useful resources and helpful advice from the VA

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]]> https://www.qualtrics.com/qualtrics-life/veterans-day-2021/veterans-day-blog_from-qsalute_instagram/ Profile of a People Leader: Michael Page https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-michael-page/ Thu, 04 Nov 2021 16:32:53 +0000 https://www.qualtrics.com/qualtrics-life/?p=49880 This interview took place shortly after we announced our 2020 People Leader of the Year awards. Michael won the award as a senior manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over […]

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]]> This interview took place shortly after we announced our 2020 People Leader of the Year awards. Michael won the award as a senior manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over to this story. We had the opportunity to get to know Michael better and discuss his leadership philosophy, how he measures success as a leader, and get some fun insights into the things that drove him to become a leader. Qualtrics Life (QL): Tell me a little about your career journey, how you ended up here at Qualtrics as a leader. Michael Page (MP): Qualtrics was my first job out of college. None of my programming jobs during college had any future post-graduation, so I interned at Qualtrics for a couple of months, then was offered a full-time position. I jumped on and have been here for 11 years. I joined right as Qualtrics was kicking off a new surge of engineering hiring and growth. After a couple of years being an individual contributor, I was asked to become a team lead. It was one of the first teams that wasn't directly managed by our original engineers like Jeff Whiting or Jeff Barlow, and while maybe a bit intimidating, it was incredibly exciting. QL: When did you know you wanted to be a people leader? MP: Not until after I'd already been doing it. I was put into positions of leadership before we had levels or well-defined, distinct roles. Before I fully understood the difference between individual contributors and management, I found myself as an associate manager. My manager at the time once asked me directly, "Do you even want to be a manager?" and he asked more than once. That was a time when I was spending more time trying to be an individual contributor and was frankly failing as a manager. I didn't really know what I wanted, but I knew that in order to find out I had to focus on being the best manager I could, instead of looking back to the individual contributor I used to be. It was soon after that I learned how to be successful. I felt like I was uniquely contributing, but most of all I loved the impact I had on both the business and the other engineers in my org. QL: Why did you choose Qualtrics to be part of your journey as a people leader? MP: I've had several opportunities to join another company. I doubt there's an engineer at Qualtrics that isn't being scouted weekly. But the growth of Qualtrics has just been so exciting to me. It really feels like a different company from what I joined 11 years ago, yet so many of the core principles that I care about remain.

QL: What’s your personal leadership philosophy or style? MP: My success only comes through my teams' success. It's my job to be a force multiplier. I believe in being involved with each engineer in my org, providing direction, coaching, mentoring, and whatever else they need. QL: How do you measure your success as a leader? MP: Through the success of my team mostly. And through the success and growth of the individuals on my team. QL: Are there any highlights or memories from your time as a leader last year that stick out to you? MP: Playing the game "Secret Hitler" with my engineers remotely and having them accuse me of being a fascist. 🙂 Honestly, COVID has brought a lot of memories and challenges, most of which I can't share, but I've been so proud of what my engineers have been able to accomplish. QL: What does this award mean to you? MP: It means I have some of the greatest teams at Qualtrics with me. QL: What would most people be surprised to learn about you? MP: I dance around outside during the first snowfall of the year and wear shorts during blizzards. Jared Smith actually taught me how to ski. Also, every year I do a home renovation project. For this year I just finished building a steam shower/sauna.   Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

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]]> https://www.qualtrics.com/qualtrics-life/people-leader-of-the-year-awards-2020/michaelp/ Diwali with Qualtrics https://www.qualtrics.com/qualtrics-life/diwali-with-qualtrics-21/ Wed, 03 Nov 2021 22:49:48 +0000 https://www.qualtrics.com/qualtrics-life/?p=49873 We are a family of 4 (11-year-old son, 8-year-old daughter, my husband, and me). We moved to Seattle, USA from Delhi, India in 2015. Who knew we would start calling this place our home forever when we landed here six and a half years ago? We are a traditional family with strong values and our […]

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]]> We are a family of 4 (11-year-old son, 8-year-old daughter, my husband, and me). We moved to Seattle, USA from Delhi, India in 2015. Who knew we would start calling this place our home forever when we landed here six and a half years ago? We are a traditional family with strong values and our extended family of 4 generations lives within 50 miles of each other. We always had our extended family to support us in everything. When we started our journey in the USA, we were not sure how we were going to replicate our family values here, how we were going to teach our religion to our kids, and even how we were going to stand in the western world without losing our identity. We were nervous but determined to take that extra step to preserve our heritage and pass on our family traditions to our kids! Our 6.5-year journey in Seattle has been beyond startling in all respects. Not only have we been able to celebrate our culture and values via the Jain Society of Seattle and other similar groups trying to make a positive difference in the world, but we have come to value diversity of all kinds much more than ever before. I have learned so much from people around me, such as different religious beliefs, two dozen cultures spanning Asia to South America, and have started celebrating 20+festivals that I didn’t know about in India. I have also realized how important it is for a person to bring their own self everywhere, be it at work or elsewhere. It’s very important to understand your own self and that’s when you start appreciating others fully. In my opinion, it is our responsibility to respect our own dimension of diversity and at the same time respect others’ diversity too. The world is beautiful, we just need to bring in perspectives to cherish it. Diwali has been my favorite festival since childhood and I have fond memories of all previous celebrations. In India, I remember our celebrations going on for a month each year, our friends visiting us and as we visited them, exchanging sweets, going to temple, getting new gifts, wearing new clothes, eating traditional Indian food and so much more! We follow ‘Jainism’ and Diwali is the start of the new year according to Jain traditions. We celebrate the nirvana of Lord Mahavir (one of the 24 Tirthankaras - God who preached Jainism to pupils) on the day of Diwali. Temples and homes are decorated with lights (lights are symbolic of knowledge or removal of ignorance). I feel my childhood coming back in front of my eyes when our kids feel excited about Diwali. They help me decorate the house and help light candles, they look forward to wearing new clothes and meeting their friends. Diwali is celebrated across many other religions and traditions in India as well and has different significance for everyone based on their traditions. This year, Diwali will be celebrated on Nov 4th, 2021. I’m so proud to be a part of the Qualtrics family where amid COVID, we plan to celebrate the festival virtually. In APJ, Qualatricians will be sharing pictures and their stories on how they are celebrating Diwali. Most of them will also observe holidays to spend time with friends and family. In the Americas, MosaiQ and Qoexist are hosting a virtual hangout where Qualtricians will share their experiences of celebrating Diwali.

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]]> https://www.qualtrics.com/qualtrics-life/diwali-with-qualtrics-21/2015-diwali-seattle-2/ Profile of a People Leader: Jason Matthews https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-jason-matthews/ Fri, 29 Oct 2021 15:04:50 +0000 https://www.qualtrics.com/qualtrics-life/?p=49845 This interview took place shortly after we announced our 2020 People Leader of the Year awards. Jason won the award as an associate manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over […]

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]]> This interview took place shortly after we announced our 2020 People Leader of the Year awards. Jason won the award as an associate manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over to this story. We had the opportunity to get to know Jason better and discuss his leadership philosophy, how he measures success as a leader, and get some fun insights into the things that drove him to become a leader. Qualtrics Life (QL): Tell me a little about your career journey, how you ended up here at Qualtrics as a leader. Jason Matthews (JM): I spent the first half of my career working in the talent management industry on the vendor and customer side. This gave me a lot of diversity and exposure to perspectives and business acumen. When I joined Qualtrics it didn't have a brand in APJ but I was instantly drawn to the people and leaders at Qualtrics and knew from the minute I started the recruiting process that this was the place I wanted to be. Since then Qualtrics has completely met my expectations and the journey just blows me away. QL: When did you know you wanted to be a people leader? JM: I had some really great mentors and coaches early on in my career and they inspired me to be able to give back. I really enjoy helping people grow and develop and being able to align that with results that have an impact on the company and teams we support. So as I became more confident and experienced, it was the natural step for me to take and while it can be challenging and goes through ups and downs, I find it a very rewarding role. QL: Why did you choose Qualtrics to be part of your journey as a people leader? JM: I joined Qualtrics as an individual contributor because I saw the potential and knew I'd grow as a person regardless of the role I was in. I was very fortunate that I was given the opportunity to take on a leadership role. I strongly believe it’s a privilege that I can't take for granted and need to constantly work on to be successful and help my team be successful. QL: What’s your personal leadership philosophy or style? JM: I really lead from the heart, try really hard to be fair, consistent, inclusive, and transparent. I want everyone to be successful and want them to have the opportunity to grow and develop. I also strongly believe that that the situation and environment can have a massive impact. In most cases, in the right environment, people will succeed when given support and encouragement. QL: How do you measure your success as a leader? JM: Success is measured based on the impact I have on the people in my team. There are tactical measures like engagement and pulse results, but more than that, success is if I've helped them achieve their outcomes and grow as individuals. QL: Are there any highlights or memories from your time as a leader last year that stick out to you? JM: Some of the highlights from last year were around moving Individual contributors into leadership roles, seeing team members get recognised and promoted. Seeing the team manage through the adversity of COVID. QL: What does this award mean to you? JM: Recognition from the company is awesome and I feel incredibly proud. The calibre of leaders at Qualtrics is amazing so it means even more. QL: What would most people be surprised to learn about you? JM: Just before COVID, I rewarded myself for the hard work and success I've had by buying my dream sports car. With COVID it still gets out once a day to run down to the local cafe to get coffee! Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

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]]> https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-jason-matthews/jason3/ Profile of a People Leader: Alexia Newgord https://www.qualtrics.com/qualtrics-life/profile-of-a-people-leader-alexia-newgord/ Thu, 14 Oct 2021 20:00:11 +0000 https://www.qualtrics.com/qualtrics-life/?p=49825 This interview took place shortly after we announced our 2020 People Leader of the Year awards. Alexia won the award as an associate manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over […]

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]]> This interview took place shortly after we announced our 2020 People Leader of the Year awards. Alexia won the award as an associate manager of software engineering and was one of eight recipients of the award. If you’d like to read more about the awards and find the other recipients’ interviews, you can head over to this story. We had the opportunity to get to know Alexia better and discuss her leadership philosophy, how she measures success as a leader, and get some fun insights into the things that drove her to become a leader. Qualtrics Life (QL): Tell me a little about your career journey, how you ended up here at Qualtrics as a leader. Alexia Newgord (AN): I came to Qualtrics as a college graduate six and a half years ago after interning at a couple of aerospace organizations. This was when the Seattle office was still being established. It only had about 20 engineers sitting in a corner of the second floor in the 619 Western office building. Imagine beautiful waterfront views through the second level of the Viaduct highway while “Bertha” rumbles below. I started as a software engineer in Professional Services, now known as Engineering Services. I quickly transitioned into product engineering on the Employee Insights team after PS was temporarily disbanded in Seattle. EI at the time was based in our Utah headquarters, so I spent multiple weeks ramping up from our Provo office. During this period, I also started the “Stacks & Q’s” engineering blog, participated in the founding of WLD, and even planned our first Seattle holiday party with another engineer. After a couple of years, I became the team lead of “EX-Reporting” before formally transitioning to people management of EX-Share and EX-Data Protection at the start of 2020. I’ve also had the privilege of visiting our beautiful Dublin and Krakow offices. In Q4 of 2021, I look forward to taking the next step in my career by transitioning back into IC on the Statwing team! QL: When did you know you wanted to be a people leader? AN: It took a while to decide if people management was something I really wanted to do. At Qualtrics, like many other tech companies, people management is a lateral transition from IC. So, the challenge is finding which path is a better fit for your interests and skill set. Fortunately, I was able to dip my toes into this space as a team lead for some time and worked closely with my manager for a few years to watch how they operated in this space. Because my manager had such a large team, there were a lot of opportunities to try on the manager hat, be it through one-on-ones, team planning, or driving cross-team initiatives. I decided I wanted to move to this role once I felt confident enough that it was best suited for my interests and I had built up enough experience to be effective. To become a manager, I had to first be promoted to L5 senior engineer and then pass an interview for transitioning to people management. The process was gradual and organic, such that very little of the day-to-day actually changed when my title was officially changed to associate manager. In a recent change of events, I will be spending some more time in the IC role starting in Q4 2021. I wouldn’t be surprised if this led back to management longer-term, but I’m pretty open-minded at this point and excited for this next step in my career!

QL: Why did you choose Qualtrics to be part of your journey as a people leader? AN: Qualtrics has an abundance of meaningful engineering problems and a supportive TACOS culture in which we can execute on those. In light of all the company growth and world changes, I’ve also learned how to be part of a company that quickly adapts to a perpetually shifting society, customer base, and industry. Although change can be hard, especially when it’s not an option, it’s making the hard decisions that allow us to learn more about ourselves and avoid stagnation as an individual and company. I think we’ll continue to be successful for as long as we maintain an employee-first and customer-first mentality. I also don’t feel like I’m siloed in engineering at Qualtrics. I connect with individuals from different business functions all the time who have the same objective but different expertise. Whether traveling to a career fair with our recruiters, working on a pulse with a Specialist from resolution, working with our technical writers from marketing, or listening to a customer with a TAM at X4, it’s really incredible to see everything come together for a common goal. QL: What’s your personal leadership philosophy or style? AN: A couple of leadership mantras that have stuck with me over the years are to maintain a sense of “work-life integration,” as opposed to “work-life balance,” and to “bring your whole self to work.” This means being able to be authentic at your job, leading with humility, and not having to stunt your emotional and creative well-being by living a double life. Some ways this might come into play are to make sure you understand and care about a person before critiquing and to have a team-first mentality, as opposed to trying to fix everything on your own. One thing that helped me personally grow was learning to have a “yes and” mentality. In other words, if I saw a gap in our technology or even in our office culture/processes, my peers were generally supportive of my efforts to address these, even during the times that I failed. I try to bring a sense of safety, support, and authenticity to my team, even though my own perfectionism can sometimes make this challenging. Ultimately, trusting each other and leveraging one another for solving hard problems is the only way that we can scale as a team and allow for individuals to grow. It’s also what brings people back to work day after day by making our work part of a creative and connected movement rather than a grind. QL: How do you measure your success as a leader?

AN: I don’t know if I’ve figured this out yet. I think I’m taking a series of positive steps in my career, but I don’t know what it would look like to “make it” in the end, or if an end goal is really the point. I think we’re all just trying to grow and learn and if, as a leader, I’m fostering an environment where both I and my team can better ourselves and the world around us, then I’d consider this a step in the right direction.

QL: Are there any highlights or memories from your time as a leader last year that stick out to you? AN: The highlights that will stick with me for the years to come are the relationships that I’ve built as a manager. This is probably true for a lot of people, regardless of IC/manager status, but being a manager really helps you dedicate time and energy to these relationships and in supporting others in developing their careers. The highlight of 2020 specifically was watching the growth of the individuals on my team. We hired two fantastic college graduates, worked with a remote intern, and had a more tenured engineer grow into the team lead role. My team grew and divided into two teams. When we talk about highlights from 2020, it’s also important to acknowledge that this was the year that we all moved to working remotely. I am incredibly proud of my team for how professional and encouraging they were as we moved to working remotely all across the nation. QL: What does this award mean to you? AN: I’m grateful for a lot of good fortune that has supported me in getting to where I am today, but I’ve also worked very hard. I think this award is in part, a recognition of that hard work and commitment. This award also energizes me to pass on what I’ve learned and to continue growing, changing and evolving.

QL: What would most people be surprised to learn about you? AN: I was a Music and Studio Arts major in college, studying classical piano performance and oil painting. I eventually added on a computer science degree and majored in all 3 after 5 years of study. I keep these other passions alive by learning jazz piano, which is a real struggle, and spending a lot of time on garden/interior design.   Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page or by joining our talent community.

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