A Career with Culture, Challenge, and Contribution – Why Xiu Ling Chose Qualtrics and Customer Success

I was coming out of a year-long career break - post a role as a consultant with McKinsey in Asia - during which I had travelled around the world. During this, I had the time and mental space to evaluate the options of “what’s next.” I knew three things mattered to me most: culture, challenge, and the ability to contribute.

After I met the team, I knew Qualtrics fit the bill. I knew I would like to work with the people who interviewed me, I knew that it was not easy being a leader in a satellite market growing my own team and business, and I knew - given my experience - I could be a change agent to make things better.

Fast-forwarding to today, it has certainly been a roller-coaster ride with its ups and downs. I jokingly mentioned to Mao Gen, Head of Southeast Asia, that “yes, I deal with problems daily, it’s a matter of relativity being QED (quite easy done) or there is no straight answer to it.” This is true to the nature of the Customer Success role; I make peace and move with the challenges we are presented. And ultimately, I believe in our people, the company and our leadership that will make things work.

More about me

“A woman of contrast” was what a close friend said of me. The quieter side of me indulges in regular Vipassana sessions (silent meditation for extended periods of time), painting, solo travel, treks, and photography while the social side loves meeting people on my wanderings, bringing visitors to foodie haunts and drinking holes in Singapore, teaching yoga (including prenatal and postpartum), singing karaoke, and cooking for family and friends.

During a pilgrimage trek of 100km on the Camino de Santiago earlier this year I enjoyed experiences of different sorts and believe in optimizing that in all aspects of my life, be it personal or work. That’s also a core reason why I was drawn to Qualtrics on our mission of improving experiences for businesses. I also believe we can do more within Qualtrics to improve our own experiences and therefore starting the WLD APJ chapter with a group of passionate teammates was highly rewarding.

PS: I am a big fan of the notion of sabbatical, mindfulness practices and travels. Do holler if you want to trade experiences.

Tell me more about Team Singapore!

We are a fast-growing office of 23 strong (as of the time of writing) and we always welcome Qualtricians from other offices to join us through rotation, exchange or Q-mobility (if it works out). I like to think we are a pretty cool bunch of people and looking to do more. That is why we launched our own Q SG social committee which aims to increase the fun factor, positive vibes and Q-culture.

Last month, we turned 2! We will continue to celebrate successes and create the many “firsts” in our region and send our thanks to everyone in the organization for enabling this to happen.

Qualtrics is growing, and if you're ready to find your "why" at a place like this, you can explore our open opportunities at any time by visiting our career page. Looking to discover more reasons "Why Qualtrics"? You can find the whole series here.

Want to chat? You can get in touch by checking out Qualtrics Life on Twitter, Facebook, and Instagram.

Xiu Ling, Regional Lead of Customer Success for Southeast Asia, is an alumnus of INSEAD Business School (France) and Wharton School at the University of Pennsylvania. She started her career at the Singapore Exchange and was previously with McKinsey & Company. An avid wanderer, Xiu Ling, has travelled to more than 45 countries to-date with her top few experiences in the Patagonia region, Kenya, Lebanon, and Iceland. She’s hoping to explore Xinjiang (which is part of the ancient Silk Road) and Antarctica next!