INTRODUCING EXPERIENCE AGENTS_
Autonomous agents
that make meaningful
connections at scale
Your customers and employees want seamless, friction-free experiences delivered at every turn. Qualtrics Experience Agents are coming to the Qualtrics XM Platform to help fix issues, close the loop in the moment, and deliver proactive, personalized experiences that drive
trust and loyalty.
MORE AUTHENTIC THAN AGENTIC_
Built with experience
data. Ready for action.
No matter how 'agentified,' AI can't solve problems for your business if it doesn't understand why they're happening. In the near future, Experience Agents will be added to the Qualtrics XM Platform to drive more action in all the moments that matter to your customers and employees.
Combining the context in your experience data on Qualtrics with easy integrations into your service, support, and design workflows, Experience Agents will continuously learn from all the signals coming into your business to deliver authentic, impactful interactions at scale.
React
Address problems in the moment with customers and employees via surveys, online reviews, calls, kiosks, and across digital properties. Detect frustration, and intervene to prevent churn.
Elevate
Learn from and utilize all the context in your data on the Qualtrics platform to deliver proactive, personalized experiences and product improvements that keep you ahead of your competition.
Anticipate
Across every channel, understand what your customers and employees expect and appreciate, get to the root cause of their issues and solve problems for them—and your business.
Webinar: Experience Management in the Agentic Era
WATCH NOWPART OF YOUR TEAM_
Give your brand
some much-needed backup
Experience agents are built to help. They'll demonstrate empathy and understanding like your best customer service reps, product managers, or people leaders do, but will be able to resolve all the issues your staff can't get to—or that fall through the cracks.
Across millions of interactions, Experience Agents will:
See the
full picture
Experience Agents unify data from all your channels, and operate using a 360-degree view of your customers and employees.
Engage
proactively
Experience Agents use predictive insights to identify potential issues and proactively engage customers and employees with solutions before problems escalate.
Personalize
every
interaction
Experience Agents tailor every interaction to the individual, ensuring a relevant and engaging experience that builds on the last one.
Help guide
strategy
Experience Agents surface trends, analyze competitor sentiment, refine market messaging, and identify emerging opportunities for your brand.
TRUSTWORTHY TECH_
Powerful AI at
your command
Anything ‘AI-powered’ can bring on some reservations. We get that. That’s why Experience Agents are optimized to only go where they’re wanted. You’ll be able to choose when and where to use them, and manage their capabilities right down to the very last detail.
Just like how the Qualtrics XM Platform is secured according to the highest standards and offers the most flexibility for accommodating privacy considerations, Experience Agents can be given as much autonomy as your organization is comfortable with.
Learn more
WHERE TO BEGIN_
Start building your
capabilities today
What enables your team today, will develop and refine your AI going forward. The more feedback and context you have in the Qualtrics XM Platform, the more loyalty-building actions your Agents will be able to take on behalf of your customers and employees.
The future of customer and employee experience isn’t just about listening—it’s about action. Learn more about the Qualtrics Platform and see how the three definitive suites for experience management help teams across your business make every interaction count.
Learn moreSee how the Qualtrics XM
Platform helps you build trusting
relationships with your customers
and employees