NET PROMOTER SCORE (NPS) SOFTWARE
Measure, analyse and improve NPS® across your organisation
11k+ of the world’s best brands have turned to Qualtrics
Net Promoter® Score (NPS®) is one of the most common customer experience metrics used by companies around the world. With Qualtrics’ NPS software you get a simple, flexible and powerful platform to engage your customers.
With Net Promoter® Score you can:
- Segment customers by loyalty
- Identify unsatisfied and at-risk customers
- Optimise around a single customer metric
- Benchmark against industry and competitor scores
- Uncover customer loyalty drivers
- Monitor improvements in products, services and across the entire customer journey
One NPS® survey across all channels
Improve your response rates by engaging customers on the devices and platforms they are using. With NPS® on Qualtrics Customer Experience™ you can collect customer feedback through:
- Chatbots and messaging apps
- Text or SMS
- Mobile
- Native apps
- Offline surveys
- And more
Use NPS® data to predict and prevent customers from leaving
Use your NPS® data to make powerful predictions about customer behaviour, such as whether they’re at risk of churn. With Qualtrics Predict iQ, you can bring together NPS® with your operational data, such as spend or repeat visits, to predict behaviour and its potential outcome on your core operational metrics so you can step in when your customers need it most.
Powerful role-based dashboards and reporting
Get the right information to the right people in the organisation with role-specific, flexible dashboards and pre-configured reports. It means you get the right information, to the right people in real time so they can act quickly to improve the customer experience.
