XM Knowledge Base
Teladoc Selects Qualtrics CustomerXM
Last updated: October 1, 2020
SALT LAKE CITY and SEATTLE, October 1, 2020 — Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Teladoc, the world leader in virtual care, has selected Qualtrics CustomerXM.
“Telehealth has quickly become one of the top priorities this year for health systems and providers, but there are still many unexplored questions and gaps of how to deliver an exceptional patient experience virtually,” said Patty Riskind, Global Industry Leader for Healthcare at Qualtrics. “It has never been more critical for healthcare companies to get the patient experience right, whether in-person or online, which is why Qualtrics has created custom healthcare solutions for every patient experience need. We look forward to working with leading companies like Teladoc to improve their customer experiences.”
CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. To learn more, visit www.qualtrics.com/customer-experience/.
About Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.