Qualtrics Named a Leader in the IDC MarketScape Worldwide Employee Experience 2023 Vendor Assessment

PROVO, Utah & SEATTLE (Aug. 10, 2023) – Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the IDC MarketScape: Worldwide Employee Experience 2023 Vendor Assessment (doc #US50732923, June 2023). We believe this recognition solidifies Qualtrics’ position as an ultimate platform for organizations to deliver exceptional experiences and build deep relationships with their customers and employees at scale.

The IDC MarketScape evaluated 11 organizations that offer digital engagement and connection tools in the employee experience market. Qualtrics was named as a Leader, with the report noting, “Qualtrics’ strength in VOE and sentiment discovery provides organizations with deep knowledge around where to start on micro- and macro-transformations to meet or exceed employee needs, goals, and wants.”
“Organizations today can’t afford attrition or a disengaged workforce, which means that listening to and acting on employee feedback has never been more critical,” said Brad Anderson, Qualtrics President of Product, User Experience and Engineering. “Qualtrics is at the forefront of employee experience technology because of our unique ability to combine rich experience data with powerful AI, and we’re proud to be acknowledged as a Leader in the IDC MarketScape Worldwide Employee Experience Vendor Assessment.”

According to the report, “All of Qualtrics’ resources are backed by I/O psychologists analyzing, reporting on, and conveying best practices and insights across Qualtrics’ cumulative data under management. Clients generally find the Qualtrics® tool to be intuitive to use for all employee classifications and across all employee types and locations. In general, clients averaged end-user engagement rates above 85%, partly owing to what they describe as an exceptional user experience. Overall, clients are satisfied with their instances of Qualtrics with a generally positive ROI sentiment for their use cases.”

Qualtrics XM® for People Teams
XM for People Teams is a single, integrated solution that ensures organizations can build diverse and high-performing teams, improve frontline manager and individual effectiveness as well as make informed, timely people and business decisions across the entire employee experience. XM for People Teams enables organizations to listen to and understand how their employees are thinking and feeling about work, and compare results across industry benchmarks from the largest human sentiment database on the planet.

For more information about Qualtrics’ XM for People Teams, please visit www.qualtrics.com

About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Qualtrics
Qualtrics, the leader and creator of the experience management category, is a cloud-native software provider that helps organizations quickly identify and resolve points of friction across all digital and human touchpoints in their business – so they can retain their best customers and employees, protect their revenue, and drive profitability. More than 18,750 organizations around the world use Qualtrics’ advanced AI to listen, understand, and take action. Qualtrics uses its vast universe of experience data to form the largest database of human sentiment in the world. Qualtrics is co-headquartered in Provo, Utah and Seattle, and operates out of 28 offices globally. To learn more, please visit qualtrics.com.