XM Knowledge Base
David Lloyd Using Qualtrics for Customer Experience
Last updated: January 23, 2020
LONDON, January 23, 2020 — Qualtrics, the leader in customer experience and creator of the experience management category, has announced that David Lloyd, owner of over 100 gyms and health clubs in the UK, uses Qualtrics CustomerXM™ to enhance the experience of its members across the country.
Qualtrics CustomerXM allows companies to predict, deliver, measure, and respond specifically to customer needs, in order to improve the customer experience and impact key business outcomes such as customer lifetime value, acquisition, and retention. Organizations from more than 100 countries use Qualtrics to close the gap between what customers expect and the experience they receive. In the first half of 2019 alone, brands have used Qualtrics to launch more than 500 new customer experience programs globally, making Qualtrics the fastest growing provider in the industry.
To learn more about Qualtrics CustomerXM, visit qualtrics.com/customer-experience/.
About Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com