XM Knowledge Base
ABeam joins the Qualtrics Partner Network
Last updated: July 2, 2020
TOKYO, July 2, 2020 —Qualtrics, the leader in customer experience and creator of the experience management category, today announced that ABeam Consulting Ltd (ABeam), one of Asia’s top consulting firms, has joined the Qualtrics Partner Network (QPN).
As a member of the QPN, ABeam brings almost 40 years’ experience in supporting new service design and increasing customer satisfaction to help businesses improve the customer experiences they deliver using Qualtrics CustomerXM. Businesses will also benefit from ABeam’s expert knowledge of HR technologies to offer superior employee experiences using Qualtrics EmployeeXM.
ABeam is one of the first Japanese consulting firms to join the QPN, which is made up of more than 200 companies across the globe – including PwC, Deloitte Digital, EY, and Bain & Company.
“The Qualtrics Experience Management Platform enables business to listen, understand, and take action on the voices of its customers and employees. Not only in Japan but in many countries, customers and employees are often reluctant to share their negative feedback especially when they need to keep long-term relationships, and this situation can result in people moving to competitors or looking for new roles. Qualtrics helps businesses understand the cause of these behaviours, and take immediate action to resolve them. We are excited to work with ABeam to help businesses in Japan and Asia realise the significant value of Qualtrics,” said Satoru Kumashiro, Country Manager for Qualtrics in Japan.
“ABeam’s partnership with Qualtrics, the leaders and creators of the experience management category, will enable us to add further value to the consulting services we provide. Developing our digital experience offering using the Qualtrics Platform will drive a reliable digital transformation of businesses across the country,” said Yasuhisa Omura, Principal Executive Officer, P&T Digital Business Unit, ABeam Consulting.
For more information, visit https://www.qualtrics.com/partnerships/
About Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com.