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Qualtrics Newsroom

Get the latest Qualtrics news and media assets, and learn how we’re growing the Experience Management movement.

Companies Turn to AI as Customer Feedback Wanes

October 16, 2024|Wall Street Journal

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AI skepticism on the rise, but consumer experience trends remain essentially stable, according to Qualtrics global data

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Declining customer feedback and loyalty, growing AI skepticism

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Top Employee Experience trends for 2025: Exclusive insights from Qualtrics' Cecelia Herbert

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Are you leaving a good first and last impression on your employees?

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Forbes: Understanding Experience Creep: How Laggard Industries Can Catch Up

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Wall Street Journal: The Little-Known Company That Gives Its Employees a Real Voice

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CX Dive: Back to CX Basics: The potential — and pitfalls — of NPS

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Business Insider: Can AI help companies boost employee well-being?

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