XM Knowledge Base
Integration
UserTesting
Augment Qualtrics experience data with UserTesting human insights to understand what users do, how they feel, and why.
Core Experience
Customer Experience
Created By
UserTesting
By UserTesting
Create best-in-class user experiences by combining your Qualtrics experience data with human insights from UserTesting. With the UserTesting integration, you can get deeper insights into survey results by prompting respondents to provide additional context behind their responses via unmoderated video interviews. Empower stakeholders with a more holistic view of your users’ experiences, so they can make more customer-centric decisions at every step of the customer journey.
Outcomes Delivered
- Understand reason and rationale behind survey responses
- Uncover areas of need, challenges, pain points, or delight across Customer Journeys and Personas
- Quickly and efficiently take necessary actions to improve user experience
Category Tags
Connect a UserTesting test to a Qualtrics survey to better understand the reasons and rationale behind survey responses. Choose from a variety of pre-built tests that are designed to follow the most common Qualtrics survey types.
Add the link to your UserTesting test to the desired Qualtrics survey and participants will automatically be redirected to UserTesting after completing the survey. You’ll get spoken video feedback on several key questions from up to 10 respondents to better understand the reason and rationale behind survey responses.
Solution Details
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and looking for help? Then visit UserTesting support at Customer Support or call us at 1-(888) 877-1882. UserTesting is responsible for support of the integration with Qualtrics.
Languages
English
Category Tags
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