XM Knowledge Base
Survey Template
Store Purchase Feedback Survey
Capture customer experience data at the point of purchase to help you improve the in-store experience.
Core Experience
Customer Experience
Created By
Qualtrics
COST
Free
Gather real-time data from real-world experiences. Using this customer feedback survey, retail and hospitality locations such as stores, restaurants and hotels can capture in-the-moment data to help build better experiences and drive more footfall to their locations.
Customer data from in-person experiences can help point the way to improvements in things like store layout, display labeling, customer service, location and accessibility. It’s a rich source of insights, provided you know what to measure and how to turn those measurements into actions.
Using an integrated platform like Qualtrics, you can collect feedback, analyze the results and even predict future behaviors, all at the press of a button. You can also link customer feedback data up with EX data, giving you a deeper understanding of the customer via the knowledge and experience of your staff.
Companies can:
- Measure how satisfied customers are with your service, location, layout and more
- Get real-time information that’s easy to understand and act on
- Deliver insights instantly to store managers via a web-based platform
- Deepen your understanding of what drives store visits and purchases
Outcomes Delivered
- Predict customer behavior and preferences
- Connect CX and EX insights to help drive better service and more authentic experiences
- Identify opportunities for improvement as they arise
Category Tags
Three Easy Steps
- Sign up for a free account
- Select and customize the survey template
- Distribute your survey and begin analyzing results
What You Get
Expert-built Survey
An expert-built survey template preloaded with the right questions to help you save time and get results faster.
- Ph.D. designed methodology
- Prebuilt logic and survey structure
- Automated workflow
Access to Dozens of Templates
Creating a Qualtrics account instantly gives you access to 50+ survey templates that you can begin distributing right away.
We make it easy to do things like:
Featured Solutions
Not a Qualtrics XM Customer?
Qualtrics Experience Management Platform™ is used by the world’s most iconic brands to
optimize the four core experiences of business.