XM Knowledge Base
Integration
sovanta AG
Automate your customer experience program with AI chatbots
Core Experience
Customer Experience
Created By
sovanta AG
By sovanta AG
24/7 availability: Automate customer service and solve any problem, whenever it arises. Combine ease of use with day-and-night availability. Conversational AI allows you to create a world-class user experience for your customers.
Uncover trends, patterns and key drivers of loyalty based on organic conversations with your customers. Learning from customer interactions enables you to take all actions that are necessary to generate real business value.
Create true “wow” moments: Handing over repetitive tasks to AI means that crucial human interactions can be longer, more focused and more meaningful to customers.
Outcomes Delivered
- Get organic, more frequent feedback via chatbots
- Improve customer satisfaction, spend, and loyalty
- Reduce cost to serve
Category Tags
Ensure an optimal customer experience with excellent service – 24/7/365!
Our customer service solutions combine pre-trained language models with a domain- and industry-specific best practices.
- Enable your company to focus on customer centricity.
- Free-up your service center team from repetitive tasks and enable them to focus on true service.
- Reduce service costs by conversational automation.
Gather feedback and insights through natural conversations at every touchpoint of the customer lifecycle.
CAI enables CX teams to extract meaning from the conversations with their current or potential customers. Natural language processing allows you to understand what people express in chat messages and dialogues. From this, you can identify themes, understand the sentiment and learn what people think of your products, prices, features, or your brand in general.
- Listen to every customer’s voice, fix every broken experience, and increase customer loyalty and spend.
- Get faster, more frequent feedback and act quickly on real-time data to address challenges and opportunities.
- Surface customer needs and prevent problems before they occur.
- Uncover insights managers and leaders need to know to close experience gaps and improve your customer experience.
- Create meaningful human interactions at key touchpoints.
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Did you integrate already ? Are you searching for support? Then get more information at conversations.sovanta.com or reach out to christian.schaefer@sovanta.com.
sovanta is responsible for support of the integration with Qualtrics.
Solution Details
conversations.sovanta.com
Languages
English
Category Tags
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