Slack Integration

Improve how you and your team share and act on insights with the Slack + Qualtrics app and integration

Using Slack + Qualtrics allows you to:

• Distribute and take surveys in any Slack channel
• Collect feedback in real-time within Slack
• Utilize sophisticated survey functionality like branch logic, display logic and sentiment analysis with a simple
  inline interface
• Receive alerts based on positive or negative feedback

Automate alerts from survey responses to Slack members and channels

Once you’ve integrated your Qualtrics account with Slack, you can trigger a Slack message to be sent to someone when a survey response is submitted. It means the right people are automatically alerted when a survey response regarding them or their department is submitted.

Using the Slack + Qualtrics XM Platform integration allows you to:

1. Share important feedback and information faster. Rather than sending email notifications that can go unread/unanswered for days, key stakeholders receive instant notifications in Slack.
2. Coordinate and direct action. Based on how a customer responds to a survey, individuals or channels can be notified. Different conditions and responses can lead to different assignments, ensuring customer feedback gets to the right person or people.
3. Connect any number of surveys. Regardless of the length, complexity or quantity of surveys in Qualtrics, you can connect with Slack to fit your needs.

Additional Resources

1. Qualtrics support documentation for Slack
2. Qualtrics on the Slack App Directory