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Marketplace > Customer Experience > SAP Customer Experience

Integration

SAP Customer Experience

Seamlessly integrate Qualtrics response data to SAP Service Cloud and SAP Sales Cloud to automatically turn feedback into action. Combine Experience Data (X-Data) and Operational Data (O-Data) to achieve a deeper understanding of customer satisfaction.

Core Experience

Customer Experience

Created By

SAP

By Qualtrics

Summary
Details

Customers expect better service – convenience, speed and reliability. Effortlessly generate positive customer perception when low scores are received by automatically creating action items that close the loop in SAP Service or SAP Sales Cloud.

Reach out when loyal customers provide you praise by creating a task for their account manager. Service organizations can act immediately on real-time customer feedback to deliver excellent customer service. Sales organizations can easily automate the creation of leads or tasks for their sales representatives based on customer feedback. Boost the bottom line by retaining more loyal customers.

Outcomes Delivered

Automate service ticket creation to address customer needs immediately and exceed expectations.
Close the loop with your customer by creating critical action items within SAP Service Cloud and SAP Sales Cloud.
Reduce customer churn by improving customer satisfaction and fostering customer loyalty.