Pulse by NPS Prism for US Insurance

Pulse by NPS Prism is a powerful voice of the customer solution by NPS Prism in partnership with Qualtrics.

NPS Prism is the gold-standard customer experience benchmarking platform backed by Bain & Company and leveraged by senior leaders at enterprises around the globe. With this new Pulse solution, your team gains quick-hit visibility into many of these same high-quality metrics without the learning curve. Pulse unlocks digestible day-one insight into how your customer experience compares to competitors and reveals key opportunity areas, helping you prioritize meaningful change powered by Bain’s trusted NPS methodology.
 

Trusted CX benchmarks, instant visibility

Instantly unlock where you stand vs peers and competitors in likelihood to recommend your brand, a key CX metric underscoring customer loyalty and advocacy. See the impact of changes you’ve made over time and prioritize where your team invests future efforts.

Set actionable goals informed by robust data

Establish KPIs that reflect industry-wide expectations, leveraging leader performance as a compass to guide your future initiatives. Pulse is powered by a double-blind NPS Prism survey covering tens of thousands of customers across a wide demographic spectrum, with new data released on a regular basis, bringing you outside-in visibility that complements your internal results. The Pulse solution addresses critical questions about your brand's customer experience:

• How does your performance compare to peers across the industry landscape?
• Which customer journey areas present the greatest opportunities for improvement?
• What channels do customers prefer for different journeys and touchpoints?
• How do your contact center metrics stack up against your competition?
  and others…

Accelerate your path to CX leadership

With Pulse by NPS Prism, high-quality voice of the customer insights are in your team’s hands on day one, enabling rapid progress on your path to leadership.