XM Knowledge Base
Integration
Motive Software
Motive’s multi-channel platform combines your Qualtrics data with all 3rd party data to identify the emotions, topics, themes, and insights defining your employee and customer experiences.
Core Experience
Customer Experience
Created By
Motive Software
By Motive
Qualtrics. Slack. Performance Reviews. Contact Centers. Zoom. Case Management and more. Your CX and EX data contains a world of insights hidden within unstructured data that ties to critical business outcomes like loyalty, productivity, engagement and churn. Motive gives companies a place to analyze it all – automatically surfacing the most pressing emotions, behaviors and insights that demand your attention now.
Motive’s multi-channel platform combines your Qualtrics feedback data with all 3rd party data sources to automatically analyze the emotions, topics, and insights driving critical business outcomes in your customer experience and employee experience data.
Outcomes Delivered
- Go beyond sentiment analysis to emotional analysis to understand how your customers and employees are feeling and what actions you should be taking
- Prioritize the topics, emotions, and insights that are impacting your customer and employee experience and affecting outcomes including churn, loyalty and productivity
- Real-time reporting combines your Qualtrics data with all 3rd party data, for a comprehensive view of the experiences you’re providing your customers and employees
Category Tags
Go beyond sentiment analysis to emotional analysis to understand how your employees and customers are feeling and what impact it’s having on your business.
Motive’s best in class emotion-aware technologies combine emotions with the topics and themes emerging from your data, presenting a highly intuitive interface that allows you to take immediate action.
Motive runs millions of data computations to automatically surface the key insights impacting your customer and employee experience and suggests what actions to take.
Motive surfaces the topics, themes and emotions that are noteworthy, informative, statistically significant and more, to help you act with confidence in improving the experience of your customers and employees.
Solution Details
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and are looking for help? Then visit Motive Software’s support at support@motivesoftware.com. Motive Software is responsible for support of the integration with Qualtrics.
Languages
English
Category Tags
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