XM Knowledge Base
Integration
Kipsu
Kipsu’s market-leading Frontline Customer Experience solution enables organizations around the globe to better serve their customers through streamlined messaging, data-driven performance metrics, and sentiment analysis. Kipsu allows service professionals to meet the expectations of the moment and create lasting interactions with everyone they serve.
Core Experience
Customer Experience
Created By
Kipsu
COST
Included with License
Qualtrics and Kipsu have come together to deliver an industry-leading customer engagement offering, combining Kipsu’s best-in-class enterprise messaging solution with Qualtrics’s leading natural language processing capabilities. This solution enables frontline teams to identify and solve customer needs with real-time service feedback loops – initially created for one of the world’s largest hospitality brands.
Outcomes Delivered
- Frontline staff can deploy digital messaging instantaneously to take action and close the feedback loop
- Empower frontline workers to improve service recovery
- Identify and understand trends across individual properties
Category Tags
Supporting frontline team members
“We like to say ‘The new survey is no survey,”’ explains Chris Smith, Co-Founder and CEO of Kipsu. “By partnering with Qualtrics, we are able to deliver a standout solution for any frontline service organization interested in better understanding their customers, delivering actionable insights, and creating memorable experiences for their guests. The ability to unlock this data for our customers enables them to elevate the guest and customer experience across the board.”
Use AI to improve the customer experience
- Meet the customer where they are at with 15+ messaging channels
- Engagement trains and feeds AI model
- AI identifies opportunities to take action
- Action to close the feedback loop in real-time
- Continuous training of AI model
What you get
Listen: Kipsu opens channels for customer engagement to listen for feedback and opportunities to enhance guest experience.
Contextualize: Qualtrics analyzes what comes in to identify and surface service recovery opportunities for frontline teams.
Measure: Qualtrics provides CSAT reporting to identify trends at individual properties, as well as across the full portfolio of properties.
Act: Kipsu provides the channel and mechanism for taking action on those opportunities to close the feedback loop.
Solution Details
Organizations who have both Kipsu and Qualtrics can leverage this solution.
Any support requests can be directed to https://www.qualtrics.com/support/ 24 hours a day, 7 days a week.
More information on Kipsu can be found here: https://www.kipsu.com/
Languages
English, Spanish, French, Japanese, Chinese, Turkish, German, Italian, Arabic, Polish (plus 120+ languages for messages)
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