XM Knowledge Base
Integration
Chattermill
Unify all your customer feedback collected with Qualtrics into Chattermill to interpret the highest quality theme and sentiment insights and understand your customer experience opportunities and challenges.
Core Experience
Customer Experience
Created By
Qualtrics
By Qualtrics
Turn your customer feedback into CX insights with Qualtrics and Chattermill. Overlay your behavioural and transactional data with customer feedback analysis to amplify and address your highest-impact customer experience opportunities.
Integrate Chattermill and Qualtrics to seamlessly unify all your customer feedback analytics in one place to give your team a single view of your customer experience and leverage Chattermill’s powerful insights and easy to use platform to take action on high priority trends and issues to continuously deliver premium customer experience.
Outcomes Delivered
- The most powerful theme and sentiment insights over your Qualtrics data in near-real time to discover novel insights and improve overall customer experience
- Take action from your customer feedback using advanced workflows to automate standardised rules and route customer feedback to the right team in real-time.
- Rally your organization behind your customer feedback by democratising actionable insights throughout each team with powerful reporting and ease to use platform
Category Tags
Overlay customer feedback with powerful theme and sentiment insights
Go beyond survey scores and get to the root insight behind customer feedback with near real-time AI driven theme and sentiment analytics.
Quickly identify the issues and trends behind your customer experience and take action right from within Chattermill to address them.
Put Customer Experience on autopilot
Supercharge your routine processes through powerful integrations and workflows to give the right people the right insights, at the right time, to consistently deliver premium customer experiences.
Solution Details
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and looking for help? Then visit Chattermill’s support at support@chattermill.io. Chattermill is responsible for support of the integration with Qualtrics.
Languages
English
Category Tags
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