XM Knowledge Base
Integration
Adoreboard
Turn customer text comments from Qualtrics into decision-ready insights with Adoreboard’s Emotion AI platform Emotics, and quantify the drivers of customer emotions from NPS data for better business outcomes.
Core Experience
Customer Experience
Created By
Adoreboard
By Adoreboard
Discover the ‘why’ from customer text comments and gain an 80% increase in speed to insight when customers provide experience feedback via a Qualtrics survey.
Automatically analyze text data from open-text responses from Qualtrics to unlock insights by the themes driving customer emotional intensity to improve NPS.
Outcomes Delivered
- Increase speed to insight by 80% by replacing manual analysis of qualitative data
- Drive action from NPS by prioritizing actions based on customer emotional intensity
- Map customer journey pain points by driving insights beyond binary measures like sentiment analysis
Category Tags
Example: Measure and Action Drivers of Customer Emotion
Drive action from NPS data by analyzing customer text comments from Qualtrics response data to prioritize decisions based on customer emotional intensity.
Example: Map customer journey to identify pain points
Understand the key pain points across the customer journey by understanding the triggers for customer emotions making NPS data more actionable.
Solution Details
Required License: Qualtrics Developer Tool / API license
If you’re an existing Qualtrics customer, contact your Account Executive. If you do not know your Account Executive, please request a demo above.
Already have the integration and are looking for help? Then visit Adoreboard’s support at www.adoreboard.com/qualtrics. Adoreboard is responsible for support of the integration with Qualtrics.
Demo video: https://vimeo.com/414493863
Adoreboard case study with Healthscope: https://adoreboard.com/case-studies/increase-net-promoter-score
Languages
English
Category Tags
Featured Solutions
Not a Qualtrics XM Customer?
Qualtrics Experience Management Platform™ is used by the world’s most iconic brands to
optimize the four core experiences of business.