Digital Customer Experience Software_

Identify and close digital experience gaps

Measure, visualize, and improve digital experiences at scale with the world's most advanced, AI-driven customer experience platform. Utilize digital analytics, session replay, and behavioral heuristics to develop a deeper understanding of customer friction and drop-off points in order to drive conversion rates, customer satisfaction, and spend.

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The world’s
best brands
choose
Qualtrics

Close Digital Experience Gaps_

Digital experience analytics

Watch replays of visitor sessions to identify the root cause of frustrations, errors, and negative trending engagement metrics. Combine your experience data with third-party operational data – like Google and Adobe Analytics – all on a single dashboard to improve customer acquisition and conversion rates.

Easier Data Analysis_

Interactive dashboards

Use natural language queries to interact with your data, asking questions as you would a human expert, revealing deeper insights effortlessly.

Dashboard overview of customer experience data

Digital Effectiveness_

Deliver the right experiences at the right time

Increase customer engagement by creating ideal customer journeys. Use pre-built integrations with your existing system and first-party data to engage with customers during key user journey moments and help them reach their end goal.

Enhanced Listening_

Website & mobile app feedback

Gather timely feedback from customers through pop-ups or surveys built directly into your website & app pages. Use your feedback data to drive action and ensure digital insights get to the teams who can close experience gaps.

Ready to see the XM platform in action?

USER REVIEWS_

Loved by analysts.
Adored by customers.

With Qualtrics, the moment we receive feedback we can alert the right teams to take action, to mend those relationships, to solve critical issues in real time with our customers.

Emma Sopadjieva

Head of CX Analytics

ServiceNow

How we are driving growth_

Experience breakthroughs in every industry

increase in
customer
satisfaction

Improving outcomes for
customers and teams

point NPS
increase in
first nine months

Ensuring that every
feedback loop is closed

increase in
average customer
lifetime value

Using feedback to make
informed decisions

39%

increase
in case
resolution

Combining CRM and VoC
into a powerful program

Qualtrics integrates with the best tools