Customer Satisfaction Software_
Measure, analyze and
improve CSAT
Collect feedback through multiple platforms, including email, messaging apps, mobile, and offline surveys. With flexible dashboards and pre-configured reports, you can get the right information to the right people in real-time.
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best brands
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Qualtrics
Enhanced Listening_
Hear from customers in the moments that matter
Gather timely feedback from customers through pop-ups or surveys built directly into your website & app pages. Use your feedback data to drive action and ensure digital insights get to the teams who can take action to close experience gaps.
Easier Data Analysis_
Interactive dashboards
Leverage interactive dashboards to answer key business questions to create seamless digital experiences that drive customer engagement and loyalty. Make data analysis accessible to everyone, empowering every team member to unlock insights, not just the data experts.
Intelligent Follow-Up Questioning_
Conversational feedback
Conversational feedback
Uncover layers of valuable context with intelligent follow-up questioning that dynamically adapts to customer input, ensuring nothing of importance is missed.
Ready to see the XM platform in action?
Ready to see the XM platform in action?
USER REVIEWS_
Loved by analysts.
Adored by customers.
Loved by analysts.
Adored by customers.
With Qualtrics, the moment we receive feedback we can alert the right teams to take action, to mend those relationships, to solve critical issues in real time with our customers.
Emma Sopadjieva
Head of CX Analytics
ServiceNow
How we are driving growth_
Experience breakthroughs in every industry
Experience breakthroughs in every industry
increase in
customer
satisfaction
Improving outcomes for
customers and teams
Improving outcomes for
customers and teams
point NPS
increase in
first nine months
Ensuring that every
feedback loop is closed
Ensuring that every
feedback loop is closed
increase in
average customer
lifetime value
Using feedback to make
informed decisions
Using feedback to make
informed decisions
increase
in case
resolution
Combining CRM and VoC
into a powerful program
Combining CRM and VoC
into a powerful program
Book a personalized demo
Book a personalized demo