Conoscenze XM
Qualtrics XM Institute Masterclass Milan
Advancing your Customer and Employee Experience Efforts
Tuesday, 24th October 2023 // 9.00 am - 15.30 pm // Excelsior Hotel Gallia, Piazza Duca d'Aosta, 9, 20124 Milano MI
During this highly-interactive masterclass led by experts from the Qualtrics XM Institute, you’ll discover how to explore the competencies, technologies and workplace cultures that make it possible to create superior customer and employee experience.
Please note that this masterclass will take place in English.
Qualtrics XM Institute Masterclass Milan:
Discover what separates good brands from GREAT ones
Explore the competencies, technologies and workplace cultures that make it possible to create superior customer and employee experience. In this interactive session from the XM Institute, you’ll get to dive into the XM Maturity Model – a blueprint for becoming a leader in your industry and driving ROI from every improvement you make. Plus, connect with peers and share strategies for how you boost customer loyalty and employee engagement in the months and years to come.
Agenda:
9.00 – 10.00 // Arrival & Networking Breakfast
10.00 – 12.00 // XM Institute Masterclass
12.00 – 13.00 // Networking Lunch
13.00 – 15.00 // XM Institute Masterclass
15.00 – 15.30 // Networking Reception
Location:
Excelsior Hotel Gallia, Piazza Duca d’Aosta, 9, 20124 Milano MI
Cost:
Free
Speaker:
Moira Dorsey is a Principal XM Catalyst with Qualtrics XM Institute. During her career as an experience management researcher, advisor, and speaker, Moira has coached scores of leaders on how to find the sweet spot where customer needs, employee experience, business goals, and operations combine to produce great experiences that drive growth. Prior to joining XM Institute, Moira was a VP at Forrester Research. As head of Forrester’s CX research and advisory practice, she developed high-performance teams and led the CX product portfolio to double-digit growth.
time
9.00AM – 3.30PM
location
Excelsior Hotel Gallia, Piazza Duca d’Aosta, 9, 20124 Milano MI