We power breakthrough healthcare experiences at scale
Qualtrics powers breakthrough experiences for healthcare providers, payors, and life sciences organizations with best-in-class technology. Our platform enables you to listen differently, understand deeply, and proactively respond to feedback in real-time across all touchpoints. By turning insights into solutions, we help you create meaningful connections with patients, customers, members, and employees.
Powering trust and relationships in healthcare
Powering trust and relationships in healthcare
As the creator and leader of the XM category, our AI powered platform is trusted by 20,000+ companies across every industry and healthcare is no exception. We’ve got you covered when it comes to high quality regulatory programs, and take you further with real-time insights and action.
Enhance the patient experience by understanding their emotions and needs in real-time across every channel from chat and digital to call centers - while meeting regulatory requirements. Empower caregivers with powerful engagement tools to address provider burnout, improve retention, and instill a culture of action.
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Browse our solutions
Gain a comprehensive understanding of the member and employee experience and journey by proactively identifying friction points and leveraging actionable insights to increase satisfaction and retention. Predict what your members want and automate actions using AI-powered solutions that make it faster, easier and more efficient to personalize experiences.
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Browse our solutions
Address healthcare professional, consumer and customer sentiments at key journey stages - from clinical research and medical communications to commercialization and lifecycle management. Gather and act on insights across channels, including digital, live events and field force feedback to address experience gaps, drive engagement, and ultimately improve outcomes.
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Browse our solutions
We integrate
with your
mission-critical
systems
The real story is in the impact
The real story is in the impact
Qualtrics has put both the voice of the patient — and the tools to understand trends — in the hands of our clinical team members. As a result, we are enhancing the frequency of positive experiences and reducing friction as seen in our performance trend.
Chief Nursing Officer & Chief Experience Officer, Senior Vice President of Patient Care Services
+10
point overall
NPS increase
Just measuring to measure does not advance the cause. It’s really about how you use the data to change your organizational, operational or clinical policies to enhance the patient experience.
Chief Transformation Officer
300%
increase in response rate, 12% increase in new patient appointments
Revolutionizing experience management alongside our 100+ industry partners, including
We know safety and security come first
Knowing that organizations rely on Qualtrics to store sensitive data and information, we meet the highest industry standards for security and compliance. In addition, our regulatory team works with customers to identify all regulatory and accreditation program needs, such as CAHPS, OAS, Star ratings, and ANCC Magnet Recognition Program®, design an implementation strategy, and ensure compliance. This is done in alignment with real-time insights to guide customers toward actionable data to improve outcomes and maximize value-based purchasing.
A comprehensive list of all regulatory programs we support
- HCAHPS
- CAHPS
- Home Health CAHPS
- Hospice CAHPS
- ICH CAHPS
- CGCAHPS
- CAHPS for MIPS
- PCF PECS
- ACO REACH
- QHP
- MA & PDP CAHPS
- HEDIS CAHPS
You're in good company
Ready to see how Qualtrics can improve
experiences at your organization?
Ready to see how Qualtrics can improve
experiences at your organization?