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Frontline Digital and Digital Experience Analytics Product Terms of Service

These Frontline Digital and Digital Experience Analytics (DXA) Product Terms of Service (“Product Terms”), together with, as applicable, the Qualtrics General Terms and Conditions located at https://www.qualtrics.com/legal/customers/gtcs/ or the master services agreement between Qualtrics, LLC (“Qualtrics”) and you (“Customer”), govern any order form, statement of work or service order between Qualtrics and Customer (“Order Form”) to the extent related to the purchase of Frontline Digital products. All capitalized terms not defined herein will have the meanings set forth at https://www.qualtrics.com/legal/customers/gtcs/.

Modifications to these terms. Qualtrics may modify these Product Terms at any time by posting a revised version on this website (https://www.qualtrics.com/frontlinedigital-terms/) or otherwise providing notice to Customer. By continuing to use the Cloud Service after the effective date of any modifications to these Product Terms, Customer agrees to be bound by the modified terms.

  1. DEFINITIONS
    Usage Metrics
    1. Frontline Digital
      Survey Response: See the definition of a Response under https://www.qualtrics.com/usage-metric-definitions/.
    2. Digital Experience Analytics (DXA)
      A “Session” is an individual’s interactions (user’s actions, session length, and frustration signals) within a website or app from the time the browser or app is opened and the javascript code snippet is loaded until 20 minutes after the browser or app is closed or there is 20 minutes of inactivity, or until the session length duration (60 minutes) is reached.

  2. PRODUCT DESCRIPTION AND TERMS
    Frontline Digital
    The Customer can create unlimited survey projects or surveys.

    Digital Experience Analytics (DXA)
    The following terms apply when the Customer has purchased Digital Experience Analytics in addition to Frontline Digital:
    1. Each Session recording will be deleted from the Cloud Service 6 months from the date of that Session. Session metadata (e.g. rage clicks, sessionID, etc) will be retained for 36 months from the date of that Session.
    2. Qualtrics may, at its discretion and for the purposes of limiting material harm to the Cloud Services, limit the recording of Sessions if there are greater than 5000 active Sessions recording concurrently within a single instance of Frontline Digital.
    3. Any historical Sessions imported by Customer will consume the equivalent number of Sessions.