EX Use-Case definitions

All capitalized terms not defined herein have the meanings given to them in the governing terms agreed between Qualtrics and Customer. Qualtrics may modify these definitions at any time by posting a revised version on this website (https://www.qualtrics.com/ex-use-case-definitions/) or otherwise providing notice to Customer. By continuing to use the Cloud Service after the effective date of any modifications to these product terms, Customer agrees to be bound by the modified terms.

These use case terms (except for 360 Feedback and Employee XM Discover) should be read in conjunction with the ‘Employee’ usage metric defined at https://www.qualtrics.com/usage-metric-definitions/.

Apart from the Candidate Cloud Service described below, the use of the below Cloud Services to survey individuals that are not Employees is prohibited.

Engagement: This Cloud Service solely permits Customer to conduct one (1) employee engagement or pulse survey of Customer’s Employees per annual subscription period.

Pulse Add-on: This Cloud Service is an upgrade to the Engagement Cloud Service (Engagement must be purchased prior to, or in conjunction with, the Pulse Add-on Cloud Service). The Pulse Add-on Cloud Service permits Customer to conduct unlimited employee engagement or pulse surveys of its Employees per annual subscription period.

Lifecycle This Cloud Service solely permits Customer to conduct unlimited surveys per annual subscription period of Customer’s Employees’ experiences at different employee milestones (e.g. onboarding, promotion, return from leave, exit).

Candidate: This Cloud Service solely permits Customer to conduct unlimited surveys of the internal and external candidates for open positions within Customer’s organization. Notwithstanding that internal and external candidates can be surveyed, this Cloud Service is priced on the number of Employees.

Foundational: This Cloud Service provides Customer with access to the Engagement, Pulse Add-on, Ad Hoc Employee Research and EX Compensation and Benefits Optimizer Cloud Services.

Employee Technology Experience: This Cloud Service permits Customer to conduct one (1) Employee Technology Experience program. An Employee Technology Experience program means a single, internal survey related to Customer’s internal technology and services.

Employee Technology Experience – Enterprise: This Cloud Service permits Customer to conduct unlimited Employee Technology Experience programs. Each Employee Technology Experience program means a single, internal survey related to Customer’s internal technology and services.

360 Feedback: This Cloud Service permits Customer to conduct unlimited 360 feedback surveys of Customer’s target employees (“Subjects”) per annual subscription period. A 360 Feedback survey permits Customer to survey multiple individuals within Customer’s organization, including the Subject, on the topic of the Subject’s employment performance. Unlike the other EX Use-Cases, 360 Feedback is priced on the number of Subjects, not the number of Employees.

Compensation and Benefits Optimizer: This Cloud Service permits Customer to conduct unlimited surveys of Customer’s Employees per annual subscription period for the purpose of analyzing such Employees’ preferences as to potential employment benefits Customer is considering.

Ad-hoc Employee Research: This Cloud Service permits Customer to conduct unlimited basic, ad hoc surveys of Customer’s Employees per annual subscription period. The maximum number of project administrators is 10.

Employee XM Discover: This Cloud Service permits Customer to use XM Discover (the product terms of which are set out at https://www.qualtrics.com/xmdiscover-terms/) for the purposes of processing unstructured sets of data related to Customer’s Employees. Unlike the other EX Use-Cases, Employee XM Discover is priced on the number of Feedback Records (as defined at https://www.qualtrics.com/xmdiscover-terms/), not the number of Employees.