XM Day: Orange County

Attend this event to

• Discover the latest advancements in student experience and how to optimize the student journey
• Hear from local peers and leaders driving XM program adoption and advancing student experience outcomes
• Understand the value of XM and its impact on student experience

Agenda

9:00 – 9:30 AM PT // CHECK-IN

9:30 – 10:30 AM PT // OPENING KEYNOTE: STARTING A STUDENT EXPERIENCE PROGRAM
What does it take to design and deliver an excellent student experience? How do you effectively start and manage a student experience program? In this session, participants will leave with a clear understanding of the benefits of a student experience program, practical strategies for implementation, and ideas on where to start.

10:30 – 10:45 AM PT // COFFEE BREAK

10:45 – 11:10 AM PT // USER GROUP STORIES
Discover how other schools are successfully tackling the challenges by prioritizing student well-being, personalized learning, and fostering a supportive school environment. Gain valuable insights, strategies, and practical tips from current Qualtrics users as they discuss the lessons they’ve learned and recommendations for upleveling an organization’s vision and experience management goals.

11:15 – 11:45 AM PT // HOW QUALTRICS ENABLES STUDENT LISTENING
Gain firsthand insight into our innovative student experience platform and how it enhances institutional connections with students. Through an interactive demonstration, explore the platform’s intuitive interface and powerful features, enabling valuable insights into student feedback, preferences, and satisfaction. Join us to explore the future of student feedback and elevate the learning experience.

11:45 AM – 12:30 PM PT // NETWORKING LUNCH

12:30 – 1:15 PM PT // HOW TO SCALE AND EXPAND A STUDENT EXPERIENCE PROGRAM
In this session, participants will learn valuable strategies for scaling and expanding a student experience program within their organization. Building upon the foundational principles of starting a student experience program, this session will delve into advanced techniques to enhance the program’s impact and reach a wider audience.

1:20 – 2:00 PM PT // REIMAGINING STUDENT EXPERIENCES WITH AI
With AI and automation becoming increasingly prevalent in all industries, the challenge is to ensure that technology enhances the human experience rather than replaces it. This session will delve into how Qualtrics uses AI to drive greater understanding of student experiences, while still maintaining the human touch that is essential for fostering relationships and building trust.

2:00 – 2:30 PM PT // AN INTRODUCTION TO EX25 (OPTIONAL)
The session will explore the concept of employee experience (EX) as a holistic approach that considers various factors such as engagement, expectations, inclusion, sense of purpose, health, and wellbeing. Participants will learn about EX25, an industry-leading approach developed by Qualtrics, which goes beyond traditional engagement metrics by identifying 25 critical drivers for EX, including trust, safety, respect, and work-life balance.